Siebel

HCL's Siebel practice is part of the larger OU practice and has expertise in delivering end-to-end Siebel solutions for Financial Services, Life Sciences, Hi-tech, Manufacturing, Retail, Communications, Media and the Public Sector companies. HCL's dedicated Siebel CRM Center of Excellence (CoE) offers value-added services across various engagements on a variety of Siebel CRM solutions in Siebel Service, Siebel Call-Center, Siebel Sales Force Automation, Siebel Marketing and Siebel Analytics/ OBIEE.

• 6+ years of Consulting Alliance with Oracle (Siebel)
• Dedicated Siebel team of over 300 consultants, 50% Siebel certified
• Delivering Value Added Services across various Siebel Modules (Sales, Service, Marketing, Loyalty, Analytics, Universal Customer Master and Handheld solutions) & different versions (Siebel 6.x, Siebel 7.x. Siebel 8.0)
• Dedicated Analytics CoE with consultants specializing in Marketing, Sales, Service and Mobile Analytics
• Dedicated industry specific Siebel CoEs comprising domain experts and solution architects with expertise around specific industry solutions like Seibel Pharma & CTMS (for Life Sciences), Siebel Consumer Goods & Retail (for Retail/ FMCG), Siebel Hospitality, Siebel Travel & Media (for Entertainment - leisure, travel & Media publishing), eCommunications (for Telecom) and industry specific Siebel handheld solutions (Analytics (Multi-vertical), Retail and Life Science verticals)
• Offering the entire breadth of services, End-to-end CRM services to the customer (Consulting Implementation, Upgrades, Maintenance and Post-implementation services)
• Independent Testing and Validation services offered on leading CRM solutions
• Depending on the nature of a project, up to 80% of delivery could be off shored, providing customers with significant cost and time-zone advantages

• End-to-end Siebel CRM implementation and support, and development of home grown CRM applications for the world's largest bank
• End-to-end application support and clinical trials systems management for 2 of the world's largest pharmaceutical companies
• Development & maintenance of the unique "Multi-Client Siebel" system for the world's largest HR multi-services provider
• CRM application support for the largest bank in the ANZ region
• Greenfield implementations for one of the largest internet providers in Saudi Arabia
• Greenfield implementation for the largest telecom service provider in Saudi Arabia