eHUB

Most companies have to restructure their supply chain processes from end to end if they want to achieve and maintain high perfect order rates. This requires building systems to connect them to both suppliers and customers in real-time. Information from customers has to be fed back to the suppliers to get a clear forecast of customer demand, while internally; companies have to improve demand visibility by collaborating between supply chain leaders and sales and marketing departments.

Features of HCL's eHUB solution

HCL has developed a unique eHUB solution for the hi-tech industry. eHUB helps trading partners in the supply chain by establishing one platform from which all players can manage, monitor, and execute all supply chain activities, thus setting a new standard for information management systems. eHub acts as a control center for the extended supply chain.

This web-enabled platform allows multiple trading parties to exchange and prioritize buying and selling information while it automates various customer fulfillment [inbound and outbound] transactions. eHUB addresses two major requirements - information sharing [by integrating conventional business, manufacturing, and distribution management systems, such as ERP and supply chain planning systems, which are generally separate and don't mingle with each other]; and automated execution of previously manual supply chain transactions - thereby reducing transaction costs for both OEMs and channel partners and going beyond conventional control of business transactions to include intelligence to manage those transactions.

Case study

Non synchronization of information led to the following problems for our client:

• Lead time to create and close the sales order took an average of 2-3 days
• There was no tracking facility to identify the reason for delay
• The process of PO and SO creation in Oracle ERP was complicated [Standard VMI and Drop Shipment functionality could not be used because of business complexity]
• Serial Number generation was not controlled

• Corporate alignment for inventory management
• Global common process for contract manufacturers and all supply chain partners
• Time reduced from pull request to invoice
• Reduced process failure
• Reduced manual intervention
• Improved visibility of activities in all systems

• Sales Order - creation to shipping and closure - reduced to 4-5 hours from 2 days
• Visibility of Serial Number generation errors

• Creates a bridge between Purchase Order and Sales Order
• Processes and ships Sales Orders from Purchasing and Inventory
• Technical components can be reused for automation from PO and Inventory, from Custom Form or Standard Form for any industry
• Portability of technical components with minimum tuning
• Flexible to add customer specific validation rules

• Automatic creation of Sales Order based on customer PO
• Automation (pick & ship) triggered on PO receipt
• Automation (ship) triggered on move order
• A dashboard to review and resubmit error records
• Exception and success reports sent out as notification to stake holders