Extended Services Management
Need for ESM- Enabling B2B integration with distributors is a key concern for large manufacturing companies
- Oracle Service Contracts and Install Base are best-of-breed solutions for managing complex contracts but there is no Oracle self service product for selling contracts over the web
- Oracle's popular iStore product is only designed for selling physical products to customers and not services
But now, HCL offers you an extended, integrated solution beyond anything you've experienced online. Absolutely revolutionary, HCL's ESM solution is bridging the yawning gaps in contract management. It is s Self Service Support Portal that allows customers to view, manage and upgrade contracts online, while allowing third party integration with external payment gateways. This ultimate B2B and B2C web-based contract management solution integrates an ERP backend with an Oracle web-based front end, providing customers a one-stop-web store for purchasing services online while helping distributors, field personnel and value-added resellers easily manage contracts.
What is it?
- Easy management of online service contracts
- Insights to design sales promotions and discounts programs, thereby improving customer service levels
- Real-time visibility into distribution channels
- Reduces back office operation costs
- Fully secure and compliant system
- Savings - Reduce back office and customer service costs
- Scalability - Leverage Oracle Fusion Middleware; Standards based integration with Oracle ERP
- Experience - Bug & issue maintenance, ERP upgrade, Custom enhancements
- Fitment - B2B and B2C portals configuration to ERP systems
