“We chose HCL as a strategic partner for their deep SAP technical expertise, their rigorous implementation methodology, and their skills in process optimization and change management.
- IT Director, Britvic PLC
Today’s retailers are facing many challenges, a convergence of market forces have created an extremely demanding climate. Retail companies are constrained in their ability to grow and maintain profit margins due to high market saturation, a deflationary operating environment, slow population growth, and more perceptive but less loyal consumers.
New technologies available to retailers offer the prospect of better insight to understand shoppers and the business, the operational efficiency to ensure profit, and the adaptability to capitalise on the best opportunities for growth. This results in differentiation and better margins, turning today's challenges into opportunities.
HCL EAS works with retailers to maximise the value of technology, providing and enhancing information access and boosting business process efficiencies. Our services include strategic systems blueprinting, package selection, system integration, business process reengineering and application management.
Most importantly HCL EAS’s overall goal is to help our retail clients actively drive down the total cost of IT ownership. Working in partnership with one of our current clients we have been able to reduce the TCO of IT from 2.1% to 0.7% in just 4 years, whilst simultaneously migrating them to an entirely new, modernised technology platform.
Ultimately all HCL EAS engagements are driven by the need to deliver certainty to our Retail clients in terms of:
HCL Enterprise Application Services regularly contracts to the delivery of specific outcomes — whether it is a reduction in a call centre’s average call handling time, guaranteeing inventory reductions, or increasing staff effectiveness.