“We chose HCL as a strategic partner for their deep SAP technical expertise, their rigorous implementation methodology, and their skills in process optimization and change management.
- IT Director, Britvic PLC
Retail Application Management
Most Retail IT Directors have a challenge – high support costs mean a lower budget for discretionary projects than they would like. This leads to dissatisfied business customers as, inevitably, the funds for business change and improvement projects just is not there.
Unless there is a rock solid business case, many great business opportunities get missed and the IT Director is viewed as the bad guy, despite doing everything possible to support current business systems.
HCL Enterprise Application Services can help relieve this pain. First, we can reduce your IT Support costs by 25% - 40%. This frees up the proportion of your budget that is available for discretionary business change projects. For many businesses, this doubles the amount of project work possible.
Most importantly HCL EAS’s overall goal is to help our retail clients actively drive down the total cost of IT ownership. Working in partnership with one of our current clients we have been able to reduce the TCO of IT from 2.1% to 0.7% in just 4 years, whilst simultaneously migrating them to an entirely new, modernised technology platform.
Finally we work with you to identify which IT Projects will delivery the most benefit to the business. Using a structured roadmap for retailers and a business case method developed from our Business Transformation experience, we jointly contract with you to deliver measurable, cashable future benefits.
Benefits
- ReadytoRetail
- Create budgetary capacity to do more for the business
- Link project investment to downstream benefits – pay for what you get
Flexible Service Delivery Options
- Options for 1st, 2nd and 3rd line support
- Flexible delivery models; 24X7, 12X5, 8X5
- SLA based high quality, guaranteed user satisfaction
- Distributed delivery centres
- Access to expert knowledge
-
Access to a range of commercial models including offering budgetary predictability
- Fixed Cost, Cost per ticket, Cost per seat, Cost per instance
- Benefits Sharing / Risk Reward
- Zero transition cost
-
Innovative commercials
- Application evolution linked to business benefits realization
- Guaranteed year on year cost reduction through service transformation