Success Stories
SAP HR Support for a Global HR outsourcing
The Client is a global HR outsourcing and consulting firm delivering a complete range of integrated services to help companies manage their total HR and employee costs, enhance HR services, and improve their workforces
Business Problem
The client wanted to reduce cost of operation and at the same time leverage on the skill, knowledge, processes and best practices of software development & maintenance. The primary objectives were Cost Optimization, Quality & Process Improvement, Productivity Enhancement and Delivery Efficiency (24X7 Support).
- IT Infrastructure Management for SAP and Non SAP Applications
- Process undertaken
- A new methodology for ASM Projects Laid down under SPICE Methodology.
- All activities covered and controlled through tools and templates.
- Forums for governance at various levels of engagement.
- Shared ownership model of governance – 100% transparency
- An integrated process framework to align all organizational processes with client expectations
- Reduced cost of Operations
- Reduced Support Staff vis-à-vis client’s support structure.
- Higher offshoring
- Productivity raise
- Quality and Processes
- Constantly reducing cycle time of quality delivery
- Processes need less managerial bandwidth
- Productivity
- Further reduction in resource through muti-skilling.
- Six Sigma to reduce rework.
- Delivery Efficiency
- No unplanned downtime of Production system in last 3 years of engagement.
- Competitive advantage
