Success Stories

Creating a Continuous Supply Chain Framework at Leading Global Logistics Provider

Client: Client is a US-based Global Integrated Logistics provider with operations spread across the globe.

Core Customer Process

Supply Chain Visibility
Enterprise Integration

Services Offered

• Integration Services (EAI and EDI), Application Services (ERP), Consulting Services, Deployment Services

Domain

• Logistics

Application Environment

TIBCO Active Enterprise, Active Exchange and Active Portal suite of products AMTrix, Java, XML, XSLT, Oracle

Project Name: Supply Chain Visibility

Location: USA, South Africa

Client Background

Client delivers competitive advantage to each customer's global supply chain, Client has become a broad-based, information-focused company offering a wide range of global integrated logistics to a customer base that stretches worldwide

Business Drivers

• No Global visibility, UTi is spread across geographies and operations in different locations are not consolidated.
• Un-responsive supply chain
• Do not have comprehensive and customized billing
• No tailored reporting

Technology Drivers

• Do not have real time access to information

HCLT Solution

• Execution was divided into logical customer driven programs which enabled structured delivery of results
  • Enterprise-wide Integration Framework
  • Supply Chain Visibility
  • Vendor Managed Inventory
  • ERP Implementation
  • Application and Infrastructure Maintenance
  • Integration Services Delivery
• HCL is working with Client on several business transformation initiatives, including a key transformation program on improving freight forwarding operational capabilities.
• HCL has provided infrastructure management and product engineering services to Client and is a preferred infrastructure management strategic vendor to Client.
• Study, analyze and recommend enterprise-wide high-level business process and IT system
• ‘change’ requirements through a BPR exercise
• Re-design existing business processes across the freight forwarding, logistics and transportation product lines and define new business processes and Information Systems
• Application portfolio to align with business requirements

Benefit in IT Operations

• One global process in freight forwarding for delivering "Perfect" Shipments
• Integrate and Extend Clients' Supply Chains
• End-to-End Visibility including Contract Logistics and Distribution
• Any-Time, Any-Where, Any-Reference Whether In Motion or At Rest at SKU level
• Personalized Portals
• Integrated Alerting
• Improved Resource Utilization
• Cash-to-Cash Cycle Improvements

Benefit in Business Operations

• Position itself as a global market leader in the logistics and transportation industry with end-to-end capabilities by improving business process, operations and information technology capabilities.
• Provide value added services that help attract more business. Develop capabilities to deploy specific customized solutions in the freight forwarding line of business.
• Retain clients through rapid development and deployment of web based hosted transportation and logistics solutions. Solutions that are truly scalable which can be configured for each client within weeks thereby reducing the upfront implementation costs.
• Improve skills on several initiatives including strategic business transformation and operational improvement initiatives.

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