Success Stories
Process Integration – SOA Services for Consistent Customer Experience
Client: Leading Banking and Financial Services institution in South East Asia.Core Customer Process
Unified Customer View & Consistent Customer Experience
Services Offered
- TIBCO ESB Implementation, Messaging Interface development, SOA Strategy & Consulting
- Financial Services
- AIX for the server, windows 2003 server for the domain controller.
- TIBCO BW 5.2, TIBCO runtime
- WebLogic as the client
- IDE: Eclipse and Visual Studio 2005.
- For performance evaluation, packet filtering tools and Perl.
- Data generation tools, hand written using Perl and Tcl.
Client Background
Client is leading bank established in 1932 as a result of merger between 3 banks. It has Assets in 2007: 134 billion Singapore dollars and the bank is very risk averse with technology and always prefers to buy instead of build. It uses several best of the breed systems, typically built with the support of the vendors.
Business Drivers- To Enable internet banking in emerging Asian markets
- Provide customer self service portals and 360 View of Customers
- Provisioning for new services and product launches
- Reduce support and need for external system vendors through service enabling legacy systems
- Creation of an enterprise service bus and Common Data Model for Customers in emerging markets
- Provisioning is enabled by wrapping legacy application with web services
- Customer Self service portal and internet banking enabled on a TIBCO enterprise platform
- Providing a single messaging and interface framework, there by enabling reporting from emerging markets
- Using single vendor for middleware and SOA consulting
- The priority of services in moving to ESB have been identified, thus resulting in reduction of risk involved in adopting to a new platform, namely ESB based on TIBCO.
- ESB Enables
- Unified Customer View
- Global Customer Ownership
- Loose coupling of systems
- Enables new work flow creation
- Self Service exposed reduces the number of hours spent by customers in braches
- By using the standards, the bank eliminated a number of tasks such as developing ad-hoc systems to describe services
