Success Stories
Seamless Partner Integration and Customer Enablement at Leading Indian Telecom Provider
Client: One of Asia’s largest Mobile Services Provider with over 150 Million subscribers
Core Customer Process
Unified Customer View
Partner Control and Visibility
- Design, Development Implementation, and Messaging Interface
- Telecom
Application Environment
TIBCO Rendezvous, Adapters
Adapters to Connect Databases on SAP, Clarify and Amdocs
Project Name: Seamless Partner Integration and Customer Enablement
Location: India
Client Background
Client is a member of India's largest business group, that is amongst the top 500 enterprises in the world with a total revenues is US$ 13.3 billion. Client has a reliable, high-capacity, integrated (both wireless and wireline) and convergent (voice, data and video) digital network. It is capable of delivering a range of services spanning the entire infocomm (information and communication) value chain, including infrastructure and services — for enterprises as well as individuals, applications, and consulting.
- Need to Speed up the process of readiness to market and meet the demand in new geographies by establish a high capacity convergent digital network nationwide
- Need Integrate billing processes to simplify service provisioning for the company and the provide rich experience for all end users
- The Supply Chain needed a good link with the Enterprise-Backend
- A highly scalable solution to support 10 million customers
- Developed a solution architecture blueprint for IBS (Integrated Business Services) Framework
- Implement IBS framework involving integration of OSS, BSS, Fraud Management, Interconnect, GIS
- Developed a migration strategy Provided support for CIM(Common information model) for data transfer
- Implemented business process including customer activation, deactivation and provisioning
- Partner Control and Visibility through B2B integration solution
- Unified Customer View provides clarity on the real time business
- Provisioning and Self Service Portals for Partners
- Enabling Billing, Recovery and Partner remuneration
- Common Integration Framework enabling 50 Million Subscribers/ Customers
- Real Time analytics for faster service to market
