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Travel, Transportation and Logistics

The transport and logistics industry covers a lot of ground. For cargo, transportation, third-party logistics, shipping, postal, and courier service providers, the world may have gotten smaller, but the challenges for the TTL industry as a whole have certainly gotten bigger. These include legislative changes in health and safety requirements and environmental policy. Moreover, there are now many more companies in the industry, which increases the level of competition on a global scale, and all these players are trying to reach a global audience.  This means that industry-specific solutions are high in cost and low in efficiency.

Why should you consider HCL?

HCL has demonstrated success in solving common industry challenges such as workforce management, maintenance, and customer relationship management, and in developing preconfigured enhancements for complex industry business processes such as crew bid and award, and crew assignment to train routes and maintenance orders. We have consistently delivered business transformation for various travel, transportation and logistics infrastructure providers and have completed go-lives for more than 30 rail organizations, delivering measurable benefits such as:

  • Improved budgeting and forecasting accuracy
  • Increased asset utilization
  • Improved operational efficiencies
  • Increased supplier relationship management
  • Reduced technology support costs
  • Increased environmental management
  • Reduced time to market of new products
  • Optimized infrastructure, dock, and intermediate maintenance through iMRO

How can HCL help you?

HCL has broad experience implementing process improvement and replacing legacy systems with ERP and CRM at numerous TTL providers. Services include:

  • Customer and public relationship management
  • Asset management, including HCL's industry solution for transportation infrastructure: iMRO
  • Supply chain optimization (SAP SCM-SNP, SCM-DP, SCM-TP/VS)
  • Fleet management, including fuel management bolt-on solutions such as SolARC
  • Workforce management and human capital management
  • Performance management and analytics
  • Integrated business solutions (ERP)

For more information, contact us at: digital@hcl.com

 

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What Customers Say

“We chose HCL as a strategic partner for their deep SAP technical expertise, their rigorous implementation methodology, and their skills in process optimization and change management.

- IT Director, Britvic PLC

“HCL has contributed significantly to Microsoft’s CRM success with major wins. Their investment in people has resulted in improved product knowledge and quality implementations, and has delivered greater service to Microsoft customers.”

- Microsoft, on awarding HCL Microsoft’s 2011 CRM Partner of the Year