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Utilities

What keeps you up at night?

Many utility organizations are finding themselves constrained by their IT systems. They offer limited functionality, aren’t flexible enough for the rapid introduction of new products and services, and allow only limited integration among billing, service delivery, asset management, and back-office solutions. These organizations spend so much time extracting, normalizing, and preparing data that operating managers’ decisions aren’t always supported by up-to-date performance information. Utilities, their customers, and the environment can all suffer as a result.

Advancing AMI and smart grid technology, together with the recent flurry of DOE, regulatory, and legislative orders, has created an opportunity to transform the industry. The issue is knowing how much to spend on which technologies and when.

Why should you consider HCL?

HCL has successfully delivered more than 40 SAP IS-U CCS implementations across all major utilities, including gas, electricity, water, waste water, sanitation services, and Internet billing. HCL pioneered the use of SAP in customer contact centers and today has implemented multichannel SAP solutions in over 47 centers, supporting more than 4,000 agents and e-commerce, e-service, and IVR applications.  We are able to deliver these solutions using our own consulting base, without relying on subcontractors.

How can HCL help you?

HCL delivers best-practice solutions that support all aspects of a utility's operations:

  • Customer financials management
  • Customer experience management
  • Customer relationship management
  • Enterprise asset management
  • World class finance management Corporate performance management
  • Supply chain management
  • Human capital management

HCL is aggressively investing in enhancing capabilities in the AMI and smart grid space. Through strategic hires and investments in the co-innovation of products with SAP, HCL has positioned itself to offer creative solutions to the issues facing the utilities industry today.

For more information, contact us at: digital@hcl.com

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What Customers say

“We chose HCL as a strategic partner for their deep SAP technical expertise, their rigorous implementation methodology, and their skills in process optimization and change management.

- IT Director, Britvic PLC

“HCL has contributed significantly to Microsoft’s CRM success with major wins. Their investment in people has resulted in improved product knowledge and quality implementations, and has delivered greater service to Microsoft customers.”

- Microsoft, on awarding HCL Microsoft’s 2011 CRM Partner of the Year