“We chose HCL as a strategic partner for their deep SAP technical expertise, their rigorous implementation methodology, and their skills in process optimization and change management.
- IT Director, Britvic PLC
Many utility organizations are finding themselves constrained by their IT systems. They offer limited functionality, aren’t flexible enough for the rapid introduction of new products and services, and allow only limited integration among billing, service delivery, asset management, and back-office solutions. These organizations spend so much time extracting, normalizing, and preparing data that operating managers’ decisions aren’t always supported by up-to-date performance information. Utilities, their customers, and the environment can all suffer as a result.
Advancing AMI and smart grid technology, together with the recent flurry of DOE, regulatory, and legislative orders, has created an opportunity to transform the industry. The issue is knowing how much to spend on which technologies and when.
HCL has successfully delivered more than 40 SAP IS-U CCS implementations across all major utilities, including gas, electricity, water, waste water, sanitation services, and Internet billing. HCL pioneered the use of SAP in customer contact centers and today has implemented multichannel SAP solutions in over 47 centers, supporting more than 4,000 agents and e-commerce, e-service, and IVR applications. We are able to deliver these solutions using our own consulting base, without relying on subcontractors.
HCL delivers best-practice solutions that support all aspects of a utility's operations:
HCL is aggressively investing in enhancing capabilities in the AMI and smart grid space. Through strategic hires and investments in the co-innovation of products with SAP, HCL has positioned itself to offer creative solutions to the issues facing the utilities industry today.
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