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Enterprise Technology Office

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The concept of the service management frameworks emerged in 1990s with the surging need of having a process-oriented approach towards service management. Enterprises realized the strong need to focus on IT service management rather than the management of IT systems, with clear emphasis on continual improvement. Since then,the industry has seen the establishment of many industry organization- and vendor-led frameworks.

Every industry practitioner who wants to learn about the existing and emerging IT services management frameworks and wants to know how to bring life to these frameworks in the real world.

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