Overview

HCL partners with customers and helps identify the initiatives driving change, manage the transformation process, and implement supporting technology solutions that add value to the organization. HCL takes leverage of its world-class capabilities in design, quality systems, and processes, coupled with a strong presence in key domains like Financial Services, Hi-tech, Manufacturing, Retail, Life Sciences and Healthcare, and Media & Entertainment, to offer a broad range of end-to-end services that respond to the full spectrum of challenges impacting organizational transformation.

The ETS practice at HCL is articulated to render offerings in each of these four key areas, namely, Business Transformation, Technology Transformation, Application Transformation and Data Transformation as depicted in Figure:

Leveraging its integrated approach towards Business process, Technology, Applications, and Data, HCL provides comprehensive "Advise to Execute" services that span from end-to-end implementation, to maintenance and support services that guarantee alignment of customer's IT spend to industry benchmarks, while supporting Transformation initiatives across the enterprise.

• Reducing IT intensity (IT Spend to Revenue ratio)
• Helping customers achieve operational excellence
• Helping customers achieve business goals through IT alignment
• Working to improve customer's customer intimacy

• Advisory and execution services across Business Consulting, Technology Consulting, Application Architecture, Process Consulting, Legacy Modernization (Mainframe and IBM iSeries practices), Supply Chain Management, Data and Business Analytics
• Key Methodologies
  • MergeIT - Evaluate the impact of the key business processes, people and technology —before and after the M&A activity. Define the deployment strategy, governance model and the post M&A migration solutions.
  • Step-Up-IT - Technology Transformation methodology focused on cost savings. Depending on customer IT stack, it defines an Outsourcing Strategy first and builds the customer's long term IT strategy leading to IT Portfolio Optimization and Management.
  • BPR Methodology — 5 Phase methodology covering the following key aspects-Plan, Discover, Analyze, Remodel, and Implement / Improve. An integral part of this methodology is Change Management.
  • Corporate Performance Management - HCL follows a multi-step framework for Corporate Performance Management including Balanced Scorecard, Six Sigma, EFQM and Benchmarking.
  • Service Driven Application Modernization Methodology (SDAM) - Proprietary SOA based legacy modernization methodology.
  • PROBE and SPEAR — Process Consulting models used to determine the current issues and concerns faced by an organization and adopt a model as reference in building and deploying a Quality Management System to enhance the overall capability of the processes.

The modularity of the HCL's ETS service offerings enables them to integrate to handle complex outsourcing engagements and standalone services in a specific area.

• Integrated Services that encompass Business, Technology, Application and Data Transformation across the engagement lifecycle of the customer
• Discrete Services in each specific transformational area

• Value-driven services - HCL provides value to customers by assisting customer organizations to optimize IT intensity (revenue to IT spend ratio) and to build business efficiencies by aligning business strategy with IT strategy
• Commitment to results - Guaranteed benefits of Transformation by leveraging HCL's capability to architect and manage customer's IT stack
• Highly purposed and focused - ETS is a key focus area for HCL to drive value in customer engagements. The practice is purposed and offers flexibility of engagement through Discrete and Integrated set of service offerings less...