Business Process Management Services

HCL offers rich experience and deep expertise in BPM technology. BPM, the enabler of business agility in today’s world, offers process automation and optimization as a form of technology-enabled continuous improvement. With BPM, your business is as good as your processes are, determining your edge over your competitors.

Typically, BPM solutions are complex pieces of middleware technology that is benefitted by past experience or advanced training.  As a BPM solution provider, our differentiators come from a  sustained understanding of integration solutions, our real-world experience in identifying, designing and working with complex and diverse business processes, our proven methodologies born out of those experiences, and our combination of highly skilled onsite and offshore teams for successful BPM engagements.

HCL’s BPM Vision

Our vision of BPM over SOA combines the architectural philosophy of SOA with the process excellence of BPM. Working in tandem, SOA provides the standard-based services for your enterprise, while BPM provides the freedom to design, execute, monitor, and re-optimize your business processes in a continuous cycle of feedback and refinement. In using BPM over SOA, HCL is therefore leveraging the synergy between two technologies to provide a cost-effective but robust process platform to your enterprise.

HCL BPM Competency Center & Services

To enable customers on this journey of continuous process optimization, HCL focuses on a competency center-driven approach to BPM implementations. The outcome of the competency center is a set of services that work towards creating robust business process platforms for global 2000 customers.

BPM Service Offerings

To help transform your business, we offer the following services.

• Process Implementation

We can help you begin your BPM efforts with a clear understanding of the issues and pitfalls integral to sustained process implementation. Processes, technology, and people are fundamental to process implementation. Our experts can help you on this journey of change.

• Process Modeling

We identify your current business processes and business model; create new processes; execute and govern these processes using our BPM governance mechanism; and refine the deployed processes to match them to your stated requirements and business goals.

• Process Optimization

To improve your business results and ensure that your BPM solution is fine-tuned to your dynamic business goals, we monitor and manage the processes deployed in your enterprise.

• Support & Maintenance

Our pool of BPM experts are trained to provide skilled support for and maintenance of your BPM engagements.

• Testing

We provide comprehensive and cost-effective testing for BPM engagements using our award-winning SOA and BPM testing framework, HCL xFIT™; alternatively, we can test your BPM implementation using a testing tool of your choice.