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Allied Services

Enterprise content management and portals practice at HCL offers turnkey solutions to leading global corporations across diverse industries such as Government, Banking, Insurance, Manufacturing, Life Sciences & Health Care, Publishing, Consumer products and Professional services.

Business Rules Management

HCL’s Business Rules Management practice is focused on designing and implementing solutions with the newest generation products and integrating them with legacy systems or third party solutions. As a global solution provider we maintain a relationship that extends to:

  • Collaborative bidding
  • Joint implementations & Development
  • Marketing of frameworks to meet the emerging demands in the ECM market.

HCL Advantage:

  • Providing BRM services for over 6 years
  • HCL formulates:
  • Customer’s business goals &design the right technical architecture
  • Develop the solution & implements the enterprise-wide solution
  • Support its deployment.

HCL’s Business Rules Management tools expertise includes ILog, Drools, Pega, Corticon and Biztalk among others.

Imaging

HCL has been at the forefront in delivering the best quality solutions for the past 18 years with the wide array of products.

The key features of our Imaging expertise include:
  • Seamlessly integrated with ECM platform
  • High value document type classification
  • Intelligent document recognition to Identify document types
  • Data Validation against Enterprise application systems
  • Data Delivery to ECM & ERP Systems

HCL Advantage:

  • 1st scanning project undertaken in 1992
  • 100+ large scale Imaging solution implementation experience
  • 10+ reusable tools & frameworks for imaging solutions
  • Multi channel content capture from paper, email, internet, fax

HCL has Imaging Partnership and implementation experience with leading imaging vendors like Kofax, TIS, EMC Captiva, IBM, FileNet Capture.

Records Management

Within the HCL ECM (Enterprise Content Management) architecture, Records Management is a core application that extends across the enterprise.

Implementing RM since 2004,key features include:
  • Implementing RM/Email Management applications
  • Integrating RM into Business Systems & Processes
  • Legal/Audit Planning
  • User controlled Emails & Documents
  • Centralized management of various type of documents including the Physical records & electronic.

HCL Advantage:

  • Expertise of implementing Email Manager based compliance solutions
  • Supports functionalities like Charge Out/Charge In (borrow/return) of physical record, automatic bar code generation
  • Comprehensive retention and lifecycle management capabilities for electronic & physical records
  • Integration with 3rd party vendor managing physical records
  • Developing reusable components that can be leveraged by business areas for quick implementation

HCL Expertise in Records Management goes jointly with product vendors like IBM FileNet, EMC Documentum; Open Text, MS SharePoint, Hummingbird, Oracle URM.

Digital Asset Management

HCL has well-dedicated competency for DAM with an expertise and experience in providing solution on different technology platform as well as for different domains.

Key Features:
  • “Intelligent” Content Indexing, Cataloging & Taxonomy
  • Search & Retrieval Solutions
  • Archival Solution & Rich Media Portals
  • Asset Publishing & Delivery
  • Web, CD, LAN and Mobile Networks

HCL Advantage:

  • Product Implementation/Customization
  • System Integration & Data Migration & Support
  • DAM Blueprinting, Consulting, Support & Maintenance
  • Innovative Pricing & Service delivery models
  • Deep Domain Competencies, Convergence cross media/ micro-vertical focus - Publishing, Music, Gaming & Broadcasting

HCL’s partner vendors for providing these specialized services include Open Text-Artesia, EMC Documentum, Day, North Plains Systems.

Document Management

HCL provides end to end implementations for many customers across globe delivering document management solutions on multiple Document management productswith features like:

  • Meta data Creation & Storage in various formats
  • Document Classification & Version Control
  • Logical folders, Group / User security
  • Check In/ Checkout functionalities
  • Auto Generation of File Numbers

HCL Advantage:

  • A dedicated Centre of Excellence
  • 360 degree partnership with EMC Documentum
  • 20:80 Onsite-Offshore Ratio for Project Development
  • Enterprise wide Documentum Architecture Definition, Concept Building, Solution Design, Content Templates Definition, Security Model Design, Workflow Solution

HCL’s partner vendors for providing these specialized services include Filenet, Documentum, SharePoint, Oracle UCM, Opentext etc.

Knowledge Management and Collaboration

Knowledge Management is an integral aspect of HCL’s offering. KM effort at HCL is focused on improved performance, innovation, sharing of best practices and continuous improvement in service delivery using:

  • Knowledge Assessment
  • As-Is Analysis
  • Technical Evaluation
  • Strategy Layout
  • Knowledge Management Governance Structure

HCL Advantage:

  • Customer specific KM portal: A separate section dedicated in the Customer Portal for maintaining all the knowledge in the engagement. This portal typically consists of
    • Process Repository & Project Artifacts
    • Known Issues Knowledge Base
    • Blogs, Forums, Wikis
 
  • arKMedes 2.0: arKMedes is HCL’s Next Gen KM Portal built on the philosophy of a seamless knowledge environment for all employees in the organization. It is an application on a robust corporate-wide KM Program. The framework has been successful in identifying important knowledge gaps and promoting information awareness. The success lies in involving employees in visiting and participating in arKMedes through wikis, blogs and the like.

Web Content Management

HCL has deep experience in the space of Web Content Management product solutions in the ECM space. HCL WCM provides the services right from portal, search to workflows and business intelligence space.

Our core Centre of Excellence (CoE) team is built up of product specialists, architects and WCM Subject Matter Experts who are involved in skill development, solution architecture and development of methodologies and best practices for delivering value to clients.
The practice in HCL offers:

  • Implementation in various WCM areas viz. Portals, Web publishing, Collaboration & workflow management etc. for large clients across domains
  • Library of frameworks based implementation with rapid application development method.
  • Tried & tested Frameworks based implementation
  • Search engine optimization for efficient and faster results

HCL Advantage:

  • Complete Spectrum of services: Design & Product Blue Print, Strategic WCM Consulting, Implementations and Configuration,  Application Testing, Migrations & Rollouts, Application Mgt & Operations, Consolidation
  • Focus on developing vertical focused solutions for Banking & financial, Publishing & Manufacturing
  • Proven expertise in information structuring & presentation for intranets, internet & high transaction business scenarios on web

HCL’s partner vendors for providing these specialized services include EMC Documentum, Oracle, MS SharePoint, Interwoven, and Fatwire Software.

Business Process Management

HCL has strong expertise around Business Process & Workflow Automation. With Implementation of around 50+ BPM specific applications, HCL deploys a generic solution approach to BPM.

Its Key features include:
  • Well defined process discovery, analysis and modeling methodology
  • Implementation and performance management

HCL Advantage:

  • Implementation of 50+ BPM specific applications
  • Dedicated BPM CoE
  • Strong expertise around Business Process & Workflow Automation

HCL has a dedicated BPM CoE with key competencies around Pega, Global 360, Savvion, IBM FileNet and EMC Documentum platforms.

HCL’s BPM engagements include Enterprise-wide business process modeling, implementation and performance management for one of the largest consumer & mortgage bank in UK, End-to-end modeling and EA integration of BPMS for a large insurance major in Europe among others.

Enterprise Search

The Search Practice team within ECMP is focused on developing and implementing solutions using FAST search technology. Since becoming partners, HCL has worked directly with FAST on a vertical eDiscovery solution to reduce insurance fraud.

Building powerful search applications is easier than ever also in SharePoint 2010.
HCL is one of the leading international provider and integrator of Enterprise Search and software services for Microsoft. Some key features include:

  • Search functionality for multiple content sources.
  • Incremental indexing for large databases and file systems
  • A custom search solution developed to index large data and maintain Uniformity
  • Duplicate removal in search Result & Secured search for Documentum Repository

HCL Advantage:

  • Over 4 years of Experience
  • End-to-End Solution in Verticals like Banking and Financial Services, Hi-Tech, Life Sciences and Healthcare
  • Effective Project & Change Management & a Cost effective Execution Model

HCL is a Gold certified and preferred FAST and Microsoft partner for Enterprise Search platforms.

Enterprise Communication

Under the enterprise communication umbrella, HCL has a strong practice with consultants / resources trained on communication management tools.

Our practice focuses on:
  • Real time customer communication and notifications
  • Over a decade of experience in delivering effective communication management solutions customers across globe & verticals in different domains in different technology platforms.

HCL has partnership with product vendors like EMC - Xpressions / HP - Exstream / Thunderhead / Adobe Livecycle.


 
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