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Business Process Discovery

For transformation and operational improvement initiatives to be successful, it is vital to have an effective discovery programs in place. Before embarking on such initiatives, business owners need to know, ‘Where they stand’ (–as-is scenario), through a process analysis before they decide on ‘Where they want to go’ (to-be scenario).

Many BPM initiatives have failed due to lack of vision to inadequate training, but the most important one has been neglecting processes while seeking business operations success.

HCL helps organization bring focus back to processes, through the following service offerings:

  • Process Modeling
  • Process Design and Analysis
  • Process Documentation
  • Process Maturity Assessment
  • Process Reporting (Standard & Custom)
  • Process Consolidation
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What Customers Say

“This week we successfully went live with the domestic rollout of our foreign exchange and money market systems. The initiative encompassed the integration of 120 systems involving more than 350 people across the organization, 12 technical working groups, and about 30 test teams.
The delivery of the system is a tremendous outcome for us as it continues to transform our capability. Thank you for working tirelessly to ensure that the initiative met its goals”.

- General Manager, a multinational bank

“Our sales force recommended a list of implementation/migration partners, including HCL. After a round of interviews, we decided to hire HCL. We were working against a very tight timeline and a lot of unknowns. HCL was able to articulate a migration plan that not only fit our schedule but removed a lot of risks. HCL brought in a team of experts. We are very happy to have worked with HCL and would do it again.”

 - Director, Engineering Services, a global information services company