Supply Chain Consulting
AMR Research has recognized HCL’s depth and leadership in Supply Chain Management Consulting and rated HCL as the "strongest off-shoring vendor in supply chain".
Emerging global markets, shortening product lifecycles, channel consolidation, changing compliance requirements and outsourced operations are all adding complexity to the Supply Chain. This complexity coupled with pressures to increase shareholder value, grow revenue and reduce operational costs is forcing organizations to streamline their operations and design innovative solutions.
Chief Executives are now recognizing that not only cost containment but revenue growth also depends, to a significant extent, on the ability of their Supply Chain Management to provide a competitive edge. At HCL, we believe that understanding customer mindset and establishing tight links with customers/suppliers to obtain supply/demand visibility is the key to competitive operations.
Service Offerings
HCL’s Supply Chain solutions focus on the strategies, processes and technologies required to drive growth and heighten profitability across that entire value chain. We combine deep strategic and operational capabilities with experience in implementation-related consulting to help our clients achieve excellence in Supply Chain Management.
Our capabilities in Supply Chain Management spans across all domain areas and addresses the full suite of activities required to plan, source, make and deliver product to the end customer, including global distribution and logistics operations.
Supply Chain Advisory ServicesOur Supply Chain advisory services include the following:
- Supply Chain Strategy
We work with clients to design and implement market-leading strategies, tactics, and infrastructures to improve the effectiveness and efficiency of their procurement, production and distribution operations as well as meet and exceed their financial goals and objectives.
Representative Engagement
Supply Chain Strategy for a Leading US Based Food and Drug Retailer
- Supply Chain Diagnostics
Supply Chain Diagnostics entails doing a very brief study of client's Supply Chain to identify high level improvement opportunities. We interview our clients, do high level data analysis and use benchmarks to diagnose problems and identify "quick-hits"
Representative Engagement
Supply Chain Diagnostics for a Leading Manufacturer
- Business Process Reengineering
We work with clients to do an in-depth study and analysis of processes identified for improvement. We adopt specific tools and techniques such as group workshops, process benchmarks and global best practices to improve end-to-end Supply Chain processes such as "Order to cash" and "Procure to pay".
Representative Engagement
Business Process Reengineering for a Global Integrated Solution Provider
- Solution Evaluation & Selection
We assist clients to define their business requirements and select the Supply Chain solution that best matches their current and future business objectives. Our recommendations are based on a review of client's business objectives, processes, technical infrastructure and an evaluation of short-listed packages using our fast track and robust Package Evaluation and Selection framework.
Representative Engagement
Solution Evaluation & Selection for a Research Based Pharmaceutical Firm
Implementation & Support Services
For end-to-end transformation of the supply chain, we provide services in the following areas:
- Package Implementation & Roll-Out
We assist our clients in end-to-end package implementation of supply chain management applications. The service comprises a comprehensive program on requirement analysis, executed through interactive workshop with the application users and process consultants. The program is followed by global design, product configuration, testing and post go-live support. We adopt industry best practices, take advantage of the implementation and rollout methodology and use the rollout kit to help reduce the implementation cycle time. - Custom Solution Implementation
We assist our clients in custom solution implementation. The service comprises of doing a requirement gathering & gap analysis and customizing solutions as per the customer needs. We finalize implementation road map, implement pilot, rollout solution, and review performance. The implementation is supported with training and documentation, key learning's review and project closure. During the whole custom implementation, special focus is given on managing change. - Application Maintenance & Support
We leverage the blended onsite/offshore model for Application Maintenance & Support services. Our services encompass activities such as:- Multiple support window (After business hours, select-hours, or 24x7 support services)
- Support Services by phone, email, fax and pager
- Multiple level support (L1, L2 and L3 Support)
- Quality Assurance Testing
- Tools driven Application Support using PMSmart (Ticket Tracking System)
- Supply Chain BPO
We offer services for managing the following processes for our clients:- Procure-to-Pay, which includes purchase order processing (transactions), e-catalog management, RMA management, material expediting, vendor relationship management and vendor A/C payables management.
- Order-to-Cash, which includes sales order processing (transactions), order fulfillment, RMA management, material supply co-ordination, inventory management, customer – A/C receivables management, and data master administration.
- Master data creation and maintenance of material and vendor data.
To successfully cater to client needs, we complement our service offerings with in-depth expertise in Supply Chain products from almost all the leading players such as SAP, Oracle, i2, Manhattan Associates, Manugistics and JDA.
Representative EngagementsWarehouse Management for a Fortune 500 US Designer and Marketer of Apparel, Footwear and Accessories
Integration of Vendors in Supply Chain for a Indian Retail Giant
