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Independent Verification & Validation

HCL Test Factory in Box                 HCL: Testing Service Provider

HCL’s Independent Verification & Validation Services (IV&VS) division is a centralized testing organization that services all industries and service lines in the enterprise. It is a one-stop shop for Quality Assurance and deployment needs of business organizations. HCL’s IV&VS combines capability in enterprise applications testing along with the rigor of product testing, an area in which HCL has proven expertise. HCL’s IV&VS practice is facilitated by a large pool of dedicated testing professionals from across various domains such as BFSI, Aerospace, Media, Publishing & Entertainment, and Life Sciences, with expertise on various tools and technologies.

Key Differentiators

  • A consistent software testing approach that can reduce the time and cost of managing testing programs
  • Catering to “Total Quality Solutions” in the true sense by combining process and product quality
  • Mature process quality services in place to ensure early detection and containment of defects, resulting in defect free products and higher customer satisfaction
  • A set of test building blocks and repeatable methodologies to increase efficiency, allowing for customization and enhancement.
  • Metrics which provide integrated tracking and the foundation for continuous testing improvement
  • Outcome/ Catalog based pricing models that gives clients more insight into the nature of services, service value and enhanced predictability.
  • Option to move to managed services in testing
  • Repository of domain based test cases facilitating reuse and time reduction in testing
  • Risk based testing

HCL has invested in various defect avoidance methods, including Cost of Quality Driven Test Delivery, Training, Quality Management & Process Improvement, Tool Evaluation and Automation, Defect Prevention, to name a few.

Specialized Services

1. Verification Services:

Verification services are aligned to HCL’s Process Quality Consulting Group, and provides an array of process improvement services which enable an organization to standardize and improve its current IT practices.

Today’s CIO’s main areas of concerns are:

  • Lowering operational cost without compromising on the overall quality
  • Ineffective IT management processes (development and support) – Long lead time for project delivery and poor service level adherence leading to dissatisfied business users
  • Weak measurement frameworks for measuring IT performance in terms of delivery effectiveness, cost and value
  • IT demand being addressed in an ad hoc manner - effort, time and money spent on non-critical projects
  • Multi skilling of manpower

This particular arm of IV&VS also offers high value process consulting services to help customers improve QA effectiveness... Read More

2. Validation Services:

IV&VS offers a wide array of testing services that have been built on a strong foundation of process, methodology, standards, templates and guidelines. Full-scale testing services cover complete test management activities, including requirements gathering, planning, scripting, automation, execution and defects management for various custom, web, and enterprise applications... Read More

Early Defect Detection- An HCL IV & VS Best Practice

Early Defect Detection is one of the defect prevention methods within the software development life cycle, which forms the core value of HCL’s IV&VS service. IV&VS, with its testing and process consulting group, identifies, analyzes, and prevents the occurrence of defects. Defect prevention includes:

  • Collecting defect data
  • Performing root cause analysis
  • Determining and implementing corrective actions
  • Sharing lessons learned to avoid future defects

HCL’s testing center of excellence (TCoE) operates independently; that is - without being influenced by any business unit, or the development team. This independence is critical to achieve the desired level of consistency in performance.

Value of an objective Independent testing effort:

  • Centralization of the testing team, with reporting outside of application development, helps increase independence
  • Outsourcing the verification & validation function does even more to increase independence
  • Enables testers to continue working closely with developers but ensures there will still be a final objective check on quality

To bring in more transparency on the Independent Testing Performances in the engagement, periodic reporting and customer satisfaction surveys will be conducted to identify areas of improvement.

HCL’s Process Quality Consulting Group strengthens the life cycle processes for early defect detection. The deployment of software quality analysts and quality gate mechanisms in various phases of SDLC ensures that defects are detected and fixed in the same phase rather than percolating and being fixed in later phases. It has been found that a robust QA process can reduce defect leakage with a potential savings of 30 – 40% on COQ.

HCL’s IV&VS team is distributed globally, and organized by region and domain. It is the domain alignment of our team that strongly supports our solutions / IPs.

Our teams work closely with domain-based delivery teams, which allows for information sharing on our latest solutions and industry best practices. This also helps us better understand the problem statement of prospective or existing customers in a domain. For new customers, our team functions as strategic consultants and subject matter experts who work along with them to understand their requirements and deliver solutions that address IT quality initiatives.

A Snapshot of Cost of Quality Driven Test Delivery

Cost of Quality Driven Test Delivery - HCL Tech

 

Prevention Costs:
Costs of all activities specifically designed to prevent poor quality in products or services.

Examples of costs:

  • New product review
  • Quality planning
  • Supplier capability surveys
  • Process capability evaluations
  • Quality improvement team meetings
  • Quality improvement projects
  • Quality education and training


Appraisal Costs:
The costs associated with measuring, evaluating or auditing products or services to assure conformance to quality standards and performance requirements.

These include costs of:

  • Incoming and source inspection/test of purchased material
  • In-process and final inspection/test
  • Product, process or service audits
  • Calibration of measuring and test equipment
  • Associated supplies and materials

Failure Costs:
Costs resulting from products or services not conforming to requirements or customer/user needs. Failure costs are divided into internal and external failure categories.

Internal Failure Costs

Failure costs occurring prior to delivery or shipment of the product, or the furnishing of a service to the customer.

Examples of costs:

  • Scrap
  • Rework
  • Re-inspection
  • Re-testing
  • Material review
  • Downgrading

External Failure Costs: 
Failure costs occurring after delivery or shipment of the product — and during or after furnishing of a service — to the customer.
Examples of costs:

  • Processing customer complaints
  • Customer returns
  • Warranty claims
  • Product recalls

Our Test Delivery is guided by the following principles while analyzing the cost of quality:

  • Focus on the cost of quality over the entire life of the software release and not just on the development lifecycle
  • While calculating the total cost, we not only consider the labor cost, but also include overheads like project management overheads, insurance, field costs, etc.
  • Compare quality cost to overall software production costs and software profits
  • Compare quality costs with Industry benchmarks and norms to understand where the organization stands against competitors
  • A deeper analysis of the data which can lead to actions taken to improve the competitive situation
  • Measure the bottom-line effect of quality programs and improvement actions that can be measured
  • Identify previously hidden costs related to poor quality, and make it visible
  • Arrive at a model to decide on an economic trade-off involved with software quality,  thus leading to better decision making
HCL Beyond the Contract

What Customers Say

“This week we successfully went live with the domestic rollout of our foreign exchange and money market systems. The initiative encompassed the integration of 120 systems involving more than 350 people across the organization, 12 technical working groups, and about 30 test teams.
The delivery of the system is a tremendous outcome for us as it continues to transform our capability. Thank you for working tirelessly to ensure that the initiative met its goals”.

- General Manager, a multinational bank

“Our sales force recommended a list of implementation/migration partners, including HCL. After a round of interviews, we decided to hire HCL. We were working against a very tight timeline and a lot of unknowns. HCL was able to articulate a migration plan that not only fit our schedule but removed a lot of risks. HCL brought in a team of experts. We are very happy to have worked with HCL and would do it again.”

 - Director, Engineering Services, a global information services company