It is essential to establish IT Governance practices, in order to achieve alignment of IT with business while mitigating the risk posed by IT to business . IT Governance involves establishing structures, processes, automation and accountability for managing the strategic, tactical and operational aspects of IT. HCL’s IT Governance Advisory Services can help you establish IT Governance which can improve all aspects of IT Management including Governance of - IT Planning, IT Demand Management, IT Solution Engineering, IT Operations Management and IT Sourcing.
HCL’s IT Governance Shared Service advisory professionals can help with assessment of existing shared services organization facets, identify opportunities for improvement and design of new center starting from defining services, attributes and creating a service catalog.
Value to customers
-
Optimize support cost by resource optimization, process optimization, delivery model optimization and tools optimization
-
Improved delivery effectiveness by establishing end to end SLA’s driven by business requirements and enabled by a structured Service Catalog
-
Facilitate continuous improvement by establishing a governance model with clear focus on KPI’s and metrics
