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Model-Based Approach (S-P-E-A-R)

HCL deploys its proprietary SPEAR methodology for Model/Standard based process improvement.
  • Study: Study phase includes current state analysis and reference model training.
  • Promote: Promote phase covers Process Improvement Planning (PIP), which includes development of a process improvement roadmap. This phase also covers definition of identified processes.
  • Execute: Execute phase includes training and deployment. IT Practitioners are trained on the defined processes and the core team extends the deployment support.
  • Achieve: This phase covers reviews and audits, carried out to assess the effectiveness of the deployment and to validate that the process improvement progress.
  • Realize: This phase covers evaluation of realized benefits, achievement of process improvement objectives and a possible 3rd party assessment / certification.

SPEAR helps us in building and deploying a quality management system to enhance the overall capability of processes. In this methodology HCL’s exploits various standards/models such as CMMI, ISO 9001:2000, ISO 20000, COBIT, ITIL etc for reference. Referring to these standards/models enables an organization to leverage the best practices and use them for process improvement.
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What Customers Say

“This week we successfully went live with the domestic rollout of our foreign exchange and money market systems. The initiative encompassed the integration of 120 systems involving more than 350 people across the organization, 12 technical working groups, and about 30 test teams.
The delivery of the system is a tremendous outcome for us as it continues to transform our capability. Thank you for working tirelessly to ensure that the initiative met its goals”.

- General Manager, a multinational bank

“Our sales force recommended a list of implementation/migration partners, including HCL. After a round of interviews, we decided to hire HCL. We were working against a very tight timeline and a lot of unknowns. HCL was able to articulate a migration plan that not only fit our schedule but removed a lot of risks. HCL brought in a team of experts. We are very happy to have worked with HCL and would do it again.”

 - Director, Engineering Services, a global information services company