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Non-model Bases Approach (P-R-O-B-E)

PROBE stands for Process Re-engineering Ownership for Business Eminence. HCL follows the below mentioned three phases for non-model based process improvement:

Envisioning: This phase includes assessment of the processes / practices in the organization and baseline the current state, with reference to industry best practices, organization pain areas, IT business and process objectives.

Encoding: This phase focuses on identifying and articulating the desired state for the organization. Capability analysis planning is done for identifying the processes required to bridge the gap between current and desired states. A key component of this phase is the preparation of a training plan that will aid the organization in reaching the desired state.

Enacting & Embracing: The focus of this phase is to implement the processes and monitor the initiative. The four distinct sets of activities of this phase are:
  • Initiation and propagation of practices
  • Training of team members
  • Communication of progress made
  • Measurement-based monitoring of implemented practices, which in turn, provides feedback for further refinement
PROBE Methodology - HCL Tech

HCL suggests this approach where focus is on achievement of IT objectives through establishment of IT processes, reducing/removing pain areas, Process intervention in a particular process area of the IT organization, Pilot some best practices etc.
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What Customers Say

“This week we successfully went live with the domestic rollout of our foreign exchange and money market systems. The initiative encompassed the integration of 120 systems involving more than 350 people across the organization, 12 technical working groups, and about 30 test teams.
The delivery of the system is a tremendous outcome for us as it continues to transform our capability. Thank you for working tirelessly to ensure that the initiative met its goals”.

- General Manager, a multinational bank

“Our sales force recommended a list of implementation/migration partners, including HCL. After a round of interviews, we decided to hire HCL. We were working against a very tight timeline and a lot of unknowns. HCL was able to articulate a migration plan that not only fit our schedule but removed a lot of risks. HCL brought in a team of experts. We are very happy to have worked with HCL and would do it again.”

 - Director, Engineering Services, a global information services company