IT organizations are continuously facing challenges with respect to changing and demanding business requirements. They need to meet these challenges through improvement of operational efficiencies, changing technological landscape, sourcing strategies, better Governance etc. IT processes form the underlying DNA of IT management in the organization. A robust process enables better Governance and higher ROI.
HCL Process Quality Consulting helps in streamlining the IT processes and build capability in meeting business expectations. It has an array of process improvement services for diverse domains & business sizes.
HCL process improvement services span the entire continuum of IT process related improvements ranging from Current State Analysis, Roadmap and Strategy Preparation,Process definitions, implementation support & training to Process assessments. The below diagram provides a snapshot of various process related services provided by the group that can be implemented across the project lifecycle.
HCL Process Quality Services – Optimize Cost of Quality (COQ)
| Objectives of COQ |
Process Attributes |
HCL Services |
- I want to make right commitments
- I want to deliver as per commitments
- Control on Features, Cost, schedule defects and risks.
|
Quality is in design
(Process design and product design)
- Leverage Industry best practices
- Process standardization
|
HCL’s Process Design Services
|
A stitch in time saves nine
- Prevent and Correct
- Early defect detection & fixed
|
HCL’s Process Assurance Services
|
Process Design Services
Process Design Services is a niche offering provided by HCL, where the client’s process are designed to meet the business objectives. HCL Process Quality Consulting can design processes for Development lifecycle/s Maintenance Project Management and IT service management by leveraging Industry best practices, models like CMMI®, ITIL®, Agile and HCL’s experiences.
A detailed study of the client’s existing process is done and according to the business objectives & requirements, process are designed. HCL process consultants have many years of experience in providing Study & Definition services.
HCL Process Quality Consulting has helped a leading global bank to achieve Process standardization across various business units (consisting 400 projects) as per the Bank’s Governance standards by leveraging CMMI® & ITIL®.
Please click below to know more on the Process Design Services:
- Process Standardization and improvement using CMMI®
- Process Standardization and improvement leveraging ITIL® best practices
- Process optimization by leveraging LEAN IT techniques
Process Assurance Services
HCL process assurance service enables an organization to strengthen their end-to-end process implementation across the software lifecycle. The main objective of process assurance services are:
- Standardize process across the Software lifecycle
- Common ways of working
- Early detection of defects in the software development lifecycle
Under this service, HCL process consultants help in mentoring and coaching the practitioners on the job. Process assurance services are delivered through Quality Gates, Metrics and defect prevention services assuring both process Quality and product Quality.
A top Pharmaceutical company saved 2 million US dollars by adopting COQ based Quality gates and defect prevention.
Please click below to know more on the Process Assurance Services:
