Salesforce
HCL Salesforce.com Practice
HCL provides transformational business impact for its customers by assisting them in articulation of Cloud Strategy, providing Salesforce.com Consulting, Implementation and Integration services including migration of applications to Force.com platform.
HCL has deep competencies and proven experience in CRM consulting and implementations on Force.com platform and is geared to creating value for customers through deployment of best of breed solutions in this arena.
The practice has accumulated vast experience across key industry verticals like Banking, Financial Services, High Tech, Manufacturing, Logistics, LifeSciences & Healthcare, Media Publishing and Entertainment. A dedicated Center of Excellence setup in India office, follows the Global Service Delivery Model.
Practice highlights
- Assured benefits across Advise to Execute stages of Salesforce.com engagement
- Salesforce.com certified consultants present in multiple geographies and specializing in various industry domains
- Proven capabilities in Salesforce.com engagements for
- Marquee customers and provision of Tier 2 Developer Support on Force.com platform
- Center of Excellence to build deep competencies
- Drives innovation and reduces TCO for customers through reusable engagement accelerators
Service Offerings - Overview
HCL offers services assisting customers in aligning their Salesforce.com CRM strategy and processes with their business strategy thereby enabling them to derive maximum value from Salesforce.com investments. Our end to end service offerings, built on the strength of deep domain experiences and rich repository of accelerators, drive organizational change and improve adoption levels substantially.
HCL sustains the solution through a highly offshore centric model while ensuring high levels of customer satisfaction and adherence to SLAs. HCL addresses the Salesforce.com needs of its customers by:
- Developing plans to initiate new projects around Salesforce.com CRM through its Cloud Readiness Index (CRI) framework and establishing an enterprise-wide cloud strategy
- Leveraging full cycle projects delivery experience including system implementations, configurations, development, integrations with enterprise applications and phase-wise roll outs
- Dedicated centers for providing 24*7 administration and technical support
Service Offerings – Portfolio
| Full cycle projects delivery services: | Salesforce.com / AppExchange services: |
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| Salesforce.com Migration Services: | Salesforce.com support centre Services: |
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HCL Experience with Salesforce.com Platform
HCL's Salesforce.com Practice has executed multiple projects involving:
- Consulting, Implementation & Global Roll-outs
- Big Machines Implementation & Deals Desk Automations
- Migration to Salesforce.com & Integrations
- Force.com Development & AppExchange expositions
- Managed Support Services
- Centre of Excellence for Managed Support services
To know more about HCL Salesforce.com Practice, click here
