Success Stories
IT Governance for a Leading Global Bank
Customer is a leading Global Bank
Customer Need- Management facing difficulties in monitoring and tracking of issues —manual reporting mechanisms infested with inaccuracies
- High manual effort spent on tracking of issues
- Time lag in reflection of exact status of issues was resulting in poor reflection of service levels and lowering customer satisfaction due to delayed response
- HCL recommended con figured and implemented Mercury ITG tool across five key business processes of bank's CMMi and Strategy & Architecture team:
- Audits and Audit Issues Tracking
- Assessments and Assessment Issues Tracking
- Architecture Reviews
- Capacity Rightsizing
- Application Decommissioning
- Developed Utility for Data Upload from Excel
- Provided full Deployment Support
- Supported for one month post implementation to ensure a smooth transition
- The integrated tracking tool features helped bank achieve reduction in the manual effort for tracking
- A real time view of the request status based on the status being monitored and tracked helped in effective tracking
- Enhanced productivity - Approvals configured through workflow, notifications sent at relevant intervals
- Enhanced management control - Management Reports Generation automated
