Success Stories
iSeries Application Maintenance and Support for a Fortune 500 US Retail Major
The customer is a Fortune 500 US retail major.
Area of Engagement
Auto Finance: Application maintenance, and production support, batch monitoring, and production fixes.
- Increase application availability
- Reduce day-end batch runtime
- Ensure timely availability of operational data in the data warehouse
Solution
HCL delivered the following as part of the solution:
- Designed and implemented monitoring and resolution procedures for 24*7 support of the production system
- Defined and implemented SLAs for batch monitoring
- Automation of monitoring steps to reduce human error
- Analyzed and modified the scheduled jobs to reduce day end and month end batch time
- Support rotation - to utilize the resources for Production fixes and user support
- Analysis of all new projects and jobs for their impact on the day end batch - Provide solutions to the developers to reduce impact
- System availability maintained at 99.8%
- Reduction of batch time allowing for more business time each day
- Optimization of jobs
- Providing SMEs on the critical path- analysis and approval of changes to the batch
- Analysis and support for system upgrades
