Success Stories
Application Portfolio Optimization for a Large Global Provider of Data, Analysis and Information Based Tools and Solutions
The customer is a large global provider of data, analysis and information-based tools and solutions.
Customer Need
The customer needed to overcome problems caused by a legacy of mergers and acquisitions that had resulted in:
- Decentralized IT functions with overlapping processes and IT assets
- Multiple applications serving the same business process
- Absence of centralized documentation for the existing system
- Industry-wide competitive pressure to consolidate processes and reduce mounting cost of IT assets
Solution
HCL offered the following as part of its solution:
- Assessment of current state to understand Technical Quality (TQ), Functional Quality (FQ) and Management Quality (MQ)
- Identification of opportunities to improve architecture and sourcing
- Recommendations on consolidation and offshoring
- Recommendation on decommissioning of systems after analyzing business requirements and benefits
- Preparation of a clear roadmap for goal state with time and cost estimates
The customer gained the following benefits:
- Reduced maintenance costs - 167 systems supporting 15 business processes were reduced to 32 systems implemented across geographies
- Increased efficiency - All manual processes were automated
- More value to existing customer base - Decision support system for interacting with customers
- 24x7 business needs fulfilled - Increased uptime for systems
- Improved resource utilization
