New Paradigm in Telecom Operations Support
Hear us talk on the "New Paradigm in Telecom Operations Support – A Success Story" and learn how HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on delivering accurate and timely service, utilizing TM Forum's Applications Framework (TAM) & Service Delivery Framework (SDF) and how this strategic initiative resulted in achieving 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
About the Event:
Management World Asia 2010 brings together executives from leading communications service providers to explore Asia's diverse and rapidly changing market. This authoritative conference will enable you to network and debate with peers and industry experts, taking away innovative, high-growth strategies for survival and long-term profitability in this high-growth region facing many unique challenges.(Learn more about the event Management World Asia 2010)
Speakers: Ian Isherwood, Head of Operational Service Delivery, BT Group plc and Dr. Xavier Chelladurai, Operations Director, HCL Technologies Ltd