Transition Management Services

HCL has invested in developing a Capital Markets focused Transition Management Academy which is a pool of experienced transition specialists. HCL provides transition services to various clients through these transition specialists. We have transitioned various complex and business critical processes offshore to client's captives and third party service providers. We ensure seamless transition by understanding Business Criticality, applying a Robust Governance Model and effective risk mitigation. HCL has over 110+ transition specialists currently in the academy.

Key Highlights

• In-depth transitioning experience
  • 110 specialists
  • 12000 roles transitioned till date (~150 processes)
• Around 1000 workflows created
• Transitioning experience across multiple geographies across multiple processes
  • US, UK, Europe and APAC

ARMOR^TM - Transition and Project Management Framework

ARMOR^TM is our proprietary Transition & Project Management framework that follows a phased approach. The framework has five phases namely Assessment, Resolution, Migration, Operations and Relationship that cut across five tracks namely Management, People, Process, Technology and Infrastructure.

The framework has appropriate tollgates at each phase that ensures smooth transition into the next phase. The 5x5 matrix structure of Phases Vs Tracks pre defines Roles, Responsibilities, Action points, Risk Assessment and Mitigation strategies for each of the phases.

ARMOR^TM is a well tested framework that has evolved over time by adapting itself to the market needs and is currently at its 4th Generation.

HCL created the basic ARMOR^TM framework for transitioning BPO operations. Recognizing the need to customize it to the Banking and Capital Markets Domain, ARMOR^TM transformed to its 2nd Generation to suit Banking and Capital Markets space.

In the 3rd Generation of ARMOR^TM we incorporated 'Prescriptive Methodology' of knowledge capture that would capture the process knowledge at a key stroke level.

As the industry matured, HCL recognized the need to use 6 sigma tools and do process re-engineering not only at post transition stage but also at pre-transition stages depending on process complexity and regulatory requirements.

In Capital Markets Space, we have successfully transitioned over 200 processes involving over 250 applications and 1000+ personnel in niche domains using ARMOR^TM.

Key highlights

• ARMOR^TM includes detailed Risk Assessment for various phases and identifies appropriate Risk Mitigation Strategies to ensure smooth transition and project management
• ARMOR^TM has an excellent knowledge capture framework with detailed process analysis and documentation of processes to ensure knowledge institutionalization
• The framework has Quality Management System embedded with six sigma initiatives both at pre and post transition stages. This help our clients in getting their processes re-engineered even before transition
• The framework is customizable to suit client requirements and the complexity of processes with different strategic training options