BPO

According to recent report by Celent "Amongst the Indian IT vendors, HCL runs a very high value and unique set of BPO services in the capital markets domain. It handles a large part of the pre-trade, trading and post-trade transactions and volumes for its major investment banking client in the FX, bonds, equities, money markets and derivatives trading. In addition, HCL has proven BPO operations capabilities in re-platforming to Smatstream TLM; along with consulting services in Transition Management and Six Sigma/BPR to captives."

Looking for sustained - significant savings, achieving competitive advantage at reduced operational risks – Think HCL for outsourcing your pre-trade & post-trade operations and other transaction processing corporate functions.

HCL's focused Operations in Capital Markets space functions as an extended enterprise for market intermediaries with wide service capability, experience and engagement models spanning across various instrument classes.

• We run one of the largest non-captives offshore outsourced capital markets services center in India with more than 1200 operations staff handling processes in all product types across Front Office, Middle Office and Back office.
• Our next generation transition framework - ARMOR™, best compliments business process operations with predictability and risk assessment during transition and process management. In Capital Markets Space, HCL has successfully transitioned over 200 processes involving over 250 applications and 1000+ personnel in niche domains using ARMOR.
• Our Business Transformation Group brings focused six-sigma and process improvement initiatives to all our engagements thereby enhancing operational efficiency. We have successfully completed several Yellow, Green and Black Belt projects with signed-off $ savings to our customers.
• Our delivery centers are BS7799/ISO 17799:2000, ISO: 27001 and SAS 70 Type II compliant committing to highest level of Information and data security norms.

HCL offers best-of-breed vertical and horizontal services for capital market players with clearly defined metrics and measurements, process improvement (6-Sigma) and transition management.

Uniqueness of our Capital Markets Focused Operations

• HCL BPO was the First Indian service provider to migrate Investment Banking processes offshore
• We are the Only Indian service provider to transition and manage
  • 'Debt Issuance & Paying Agency' processes with fiduciary responsibility
  • Derivatives (ISDA) Document Confirmations
• Largest pool of transition managers - specialists with cumulative Capital Markets business process transition experience of 200+ processes involving 250+ applications and 1000+ personnel
• Pre-trade & Post-trade processing for all leading markets – East (Tokyo, Sydney) and West (London, Frankfurt, NYC)
• Operational Support for one of the biggest Derivatives House in the world to ensure smooth execution of Trades
• Dedicated Back-end Support to a market player with a 16% share of the $3 Trillion Global FX Market
• Involved in processing Equity Transactions for one of the largest Equity House in both UK & Germany
• Managing Issuance & Paying agency functions for a large global investment bank which involves payments in range of US $10 billion to US $ 12 billion per day
• Experience in Modeling complex deals of USD 5 Billion