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Cash Management

Efficient cash management systems and processes are pre-requisites to execute payments, collect receivables and manage liquidity. Managing the channels of collections, payments, and accounting information efficiently, becomes imperative with growth in business transaction volumes. This includes enabling greater connectivity to internal corporate systems, expanding the scope of cash management services to include “full-cycle” processes (i.e., from purchase order to reconciliation) via ecommerce, or treasury cash management services targeted at the needs of specific customer segments. Cost optimization and value-add services are customer demands that necessitate the creation of a mechanism to service the various customer groups.

Banks are increasingly becoming innovative, and anticipating the needs of corporates towards standardization, ERP integration, reconciliation, real-time reporting, and providing an end-to-end view of the cash management services value chain, besides offering the ability to reach and be reached by their own customers. The mounting pressure from competitors is making it imperative for banks to search for an information technology vendor who can offer better solutions and services in cash management systems, banking management systems and internet banking.

HCL's Services

HCL is an established market leader in multi-service delivery engagements. Our integrated services in operations support, software services and infrastructure management provide customers with the benefits of dealing with a single service provider, significantly reducing governance and management overheads and resulting in better customer satisfaction. Always attuned to our customers’ special needs, HCL has set up a cash management services division, whose offerings include

  • Application design and development
  • Onsite-offshore models for application management services
  • Legacy application modernization
  • SOA framework based solutions for end-to-end testing
  • Application re-engineering
  • System integration services
  • Business process outsourcing
  • Consulting services to select a suitable platform / product
  • Infrastructure management

HCL's broad service offerings are depicted in the following diagram:

Cash Management - HCL Tech

HCL’s Value Propositions

HCL’s dedicated domain team for cash management services consists of bankers, IT professionals, and techno functionalists from global banks who have worked on the end-to-end implementation of cash management systems for these banks. This team supports the product development and project delivery teams by continuous training them on the latest industry trends, building the competency across the organization.

Other key differentiators include:

  • Experience of executing more than 40 cash management projects
  • Global implementation expertise
  • A strong team of experts supporting cash management solutions for top tier banks – (currently handling over 70% of customer interaction for a large European MNC bank)
  • A domain approach to solutions and services with a focus on cash management business rather than just on IT
  • Domain expertise for the takeover of  legacy and home-grown third party systems support
  • Direct interface (upload and downloads) with ERP back-end systems of corporate customers
  • Complete STP of more than 90% of transactions through to clearing systems and general ledgers of a bank
  • Off-shoring application and infrastructure maintenance to help clients enjoy the dual advantages of cost reduction and quality service to customers
  • Re-engineering cash management applications to meet the growing need in the SME/ MME segment
  • A robust, scalable and integrated system to ensure faster response times to users while handling a substantial increase in business volume
  • Solutions to meet exclusive corporate treasuries needs’ such as shared service centers, payment factories, transaction processing, treasury reporting, administration, liquidity, receivables, payables, risk, balance and FX exposure management
  • Exclusive solutions to facilitate customers reap the benefits of a single window interface, and transaction processing gateway; state-of-the-art security and automation of operational and management reporting
  • Transformational BPO, constituting full process outsourcing
  • Framework accelerators to hasten customer delivery

HCL’s Experience

 

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What Customers Say

“This is wonderful stuff, the type of activities that make a big difference to our customer. Truly great work, and please keep it up” – On Successful implementation of WRAP project.

–CIO Large Programs, Leading Bank in Australia and NZ 

The combined efforts of our Asset Finance and Commercial Lending IT Service Delivery team and HCL have resulted in an 80% reduction in P1 and P2 incidents over 2010. This is a great testimony to Applications and Operations’ dedication to embed strong service management disciplines, including incident, problem, change, capacity, availability and service continuity management.

- CIO Retail & Business Banking ES, A Large Australian Bank