Production Management Centre (PMC)
Domain Driven Production Management Centre
Through its Production Management Center (PMC), HCL offers an opportunity to pool fractional production support effort across all applications from front office to middle office to back office and ensure smooth running of your business critical applications 24X7 at a much reduced TCO. The PMC brings domain focus on capital markets domain through deep understanding of business process flows across the trade life cycle and provides value-adds through consolidation, flexibility to scale on demand, right-skilling, standardization and process re-engineering.
Key Highlights
- Remotely monitors and manages 135+ production systems inclusive of mission critical applications like a SUMMIT based Derivatives Trade Processing system (front office, middle office and back office), a back office settlement system for equities, a Market Risk VaR Generation System
- Monitors and manages trade files for brokerage and trading applications in swaps and futures
- Manages run-books and job sheets for all managed applications
- Acts as a SPOC (Single Point of Contact) for thousands of direct/indirect production application and database users
- Creates, manages and distributes thousands of daily/weekly /monthly business and trade reports
- Manages and schedules jobs across various production applications in front office, middle office and back office.
- Manages around 3,000+ feeds per day from each managed upstream system
- Manages 2,500+ feeds per day to each managed downstream system
- Manages hundreds of tetra bytes of data transfer per day
- End-to-End ownership of thousands of application tickets per day
- Achieved up-to 30% of reduction in response and resolution time across all raised tickets.
