Consumer Lending

Convenience, consumer retention, connectivity and financial intelligence do have a great bearing on the lending process. With an in-depth insight into the consumer lending industry and extensive expertise HCL solutions in areas of Collection and collateral management addresses convenience, connectivity and aids in customer retention.

Service Offerings

The below snapshot explains our service capability in Consumer Lending Space.

Consumer Lending Solutions

HCL Loan Origination Solution is an Enterprise Lending Suite in the Retail Loan Origination and Proposal Tracking space, which supports all major retail loan products such as home loans, automobile loans, personal loans and consumer durable loans. Users can configure HCL Loan Origination Solution with ease thus enabling lenders to tailor their origination processes from initial prospecting to disbursal readiness.

• Integrated prospecting module for effective leads management
• Product configurator to set up loan types, business rules, promotional schemes, pricing, fees, documentation and process flows
• Common origination platform for all retail loan products such as home loan, auto loan, personal loan and consumer durable loans
• Configurable rules and workflow engine for STP
• Risk management features
• In-built document generation capability and ability to interface with document generation, management and imaging systems like Thunderhead and FileNet/ Documentum

Collection Management Framework

HCL Collection solution supports all major retail products such as credit cards, mortgage loans, automobile loans, personal loans and consumer durables loans. The collection system helps the lenders to keep track of the defaulters who falter in their loan repayment commitments. The system makes the process of follow-up for collectors easy and robust in terms of time consumption and effectiveness.

Collection system has the capability to handle end-to-end collection tracking, commencing from identifying Non-Performing Loan (NPL) and Potential Non-Performing Loan (PNPL) to automation of the processes for collection monitoring.

We also offer ‘Chordiant Collections Manager’ solution from our Partner Chordiant Software Inc. (http://www.chordiant.com/company/library/DS_collections.html)

The Key features include:

• Monitoring of Potential NPL (Past Due) and NPL accounts
• Automatic Allocation to Collectors for follow-up and monitoring
• Automation of the process for tracking, monitoring, scheduling, reminder, alert generation, Letters
• Provision for Administrative Tasks such as Skip Tracing, Field Visits etc
• Monitoring by Supervisor
• Internet based interface for Solicitors to update Recovery status on legal proceedings
• Management Reports including performance reports

Collateral Management Framework

HCL Collateral Management Framework enables lenders for accepting, mapping and tracking of assets offered as security for loans. The Collateral Management System is primarily a collateral document data capture and verification application. The collateral data captured in this application will be used in the workflows of other applications like Loan Origination and Approval, consumer loans, student loans, commercial loans, and SMI (Small, Medium Investment) Loans.

The Key Features of HCL Collateral Management Framework are:

• Stabilized framework for Collateral Management, customizable with ease
• Automated Workflow
• Wide Coverage
• Support all retail products
  • Consumer Loans
  • Home Loans/ Mortgage
  • Education Loans
  • Vehicle Loans
  • Credit Cards
  • Corporate & Commercial Loans
  • Small & Medium Industry Loans
• Manual Collateral Handling
• Maker Checker Concept
• Interface with Core banking System, External Systems, Loan Origination, Collateral Valuation, other credit applications