Transition Management

HCL's Transition framework - ASSeT^TM

HCL’s experience in managing large multi service delivery deals has helped in establishing a 3 step engagement framework ASSeT^TM (Assessment - Service Transition - Steady State with the Transformation edge) for providing sustained benefits to any customer, through the entire engagement lifecycle. ASSeT^TM framework is an end-to-end transition framework that provides a prescribed set of tools, processes, checklists, templates, guidelines and status reports from over 250 successful transitions.

The ASSeT^TM framework organizes itself into three key phases:

1. Assessment
   1. Due Diligence Planning
   2. Information Acquisition and Mining
   3. Analysis and Reporting
2. Service Transition
   1. Initiation
   2. Absorption
      1. Acquisition
      2. Redesign
   3. Replication
      1. Demonstration
      2. Parallel Run
   4. Observance
3. Steady State
   
   The above approach is echoed in the design of this framework, wherein we have consciously avoided a Big Bang approach. The ASSeT^TM Methodology seeks to ensure a thorough assessment of the current or “as is” state followed by transition and by a stable period of operations and then transformation to ensure optimized IT performance. This methodology will enable our clients to have a near zero risk and quick transition from their current state to a HCL managed state without any productivity loss or business downtimes.
   
   The ASSeT^TM framework has been designed to cater different lines of business or service lines. ASSeT^TM product provides a prescribed set of tools, processes, checklists, templates, guidelines and status reports from all the large deals experiences in the past and also verified by certified group of individuals that not only helps accelerate the project execution but also measures the success at any point of time.
   
   Further the entire framework has been automated using the PM Smart tool which provides better governance and online tracking mechanism. Every transition project is custom created in the tool along with a defined set of templates, dashboards and trackers contractually agreed upon with the project team at the start of the project.
   
   All phases constitute a set of checklist and deliverables at the end of each stage. While components in each stage are in a strict serial order, overlap of phases is possible therefore customization is expected for every engagement depending on the requirement.

HCL’s Experience in Transition

HCL has an experienced team of transition specialists, who are trained and experienced in handling ongoing knowledge transfers. HCL has the experience of transitioning over 144+ processes and 6500+ roles with over 1000+ workflows being created. The geos covered are US, UK Europe and APAC.