Success Stories
Achieved 20% annualised productivity gain in managing software products for Leading European Exchange Operator
Business Need
Customer was investigating possibilities to offshore parts of its development to a suitable partner in India. The key drivers for such an activity were to achieve significant cost rationalization, a dynamic cost base, scalability as well as increased efficiency or operations. The markets to which customer delivers solutions demand extremely high availability, high quality and quick time to market. HCL was selected as a partner with a solid track record, owing to its credibility in offering breadth and depth of solutions in the Capital Markets domain.
HCL Solution
HCL pitched in as the appropriate partner to transition some of its development and maintenance of its product suites to achieve significant cost reduction, dynamic cost base, scalability and increased efficiency. HCL proposed an Offshore Development Center (ODC) model for customer. HCL is providing following services to the clients through its ODC:
- Development / enhancement of functionalities for the existing suite of software products
- Customizations to meet the needs of the end customers
- Maintenance and Support for the existing suite of software products
- Back-end systems - involved in back-office operations
- Front-end products – used in exchanges
- Central Depository Service – used in depository services and corporate actions
- Broker-house products – used for trade capture and settlement
- Retail portfolio management
- 20% productivity gain in one year in support service
- Quick ramp-up achieved in 6 weeks time enabling speedy release of critical resources of the client for more next generation products
- Effectively and efficiently using time zones differences, thereby increasing operational efficiency
- Synchronization and improvement in quality procedures of the client
- Setting up of regression test lab for product and batch maintenance
