Success Stories

Implementation of a leading third party product for a Leading Investment bank

• To migrate to the latest version of the third party product wherever an old version was already in place
• To implement the latest version where this was not being used before
• The Client wanted to reduce the turnaround time for the development and support of this application

• Mix of profiles with skills from Perl, Shell Scripting and Oracle, Production Support and Business Analyst skills which are difficult to procure
• Slow Learning curve for the new joinees
• Highly time critical environment due to the 24*7 nature of the application
• Language constraints and time zone differences
• Covering a part of the US time zone from Bangalore by key people so as to have an overlap with the client and onsite team to ensure better coordination
• Understanding the client environment, which varies from location to location in terms of the applications interfacing with the third party product
• New Learning curve for each new location where the third party product is implemented as the applications and their interfaces vary
• Lack of documentation and Standard processes and procedures from the Client's side
• Continuous trainings for the team members, as resources skilled in the third party product are not easily available in the market.
• Interactions and coordination between the different vendors in different regions is a major challenge

• Development and Documentation (2005 Plan) through the third party product competence group
• Maintaining and enhancing Client's OMS architecture
• Interface development and integration with upstream and downstream applications

• Implementing common processes and suggesting standard procedures like Checklists for Trading Desk Setup, Version Control of all documentation at client locations.
• As there was no documentation available with the Client, HCL created a Knowledge Repository with all training documents which is maintained in CVS (Concurrent Versions System) and accessible to all team members and client and is constantly updated.
• Reduced reliance on people and increased reliance on procedure and processes
• Proactive identification of risk factors and mitigating the same
• Reduced attrition due to cross training and rotation of resources
• Reduction in time taken to make a new recruit productive from 4 months to 2 months due to extensive documentation and standard procedures
• Doing a change impact analysis every time before making any change
• Increased Client confidence in HCL's capabilities which has resulted in handling higher responsibility functions and has in turn has released significant Client bandwidth

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