Success Stories
Payment Solutions
Customer
Customer is a leader in providing solutions worldwide in the Retail, Financial, Communications, Manufacturing, Travel and Transportation, and Insurance markets. The customer organizations works across more than 100 countries.
- Customer needed to move ahead of competition by providing cutting edge features to its products in Payment Solutions area.
- Faced with competition from other leading players, customer was focused on developing and launching next generation of payment systems features of high quality and low cost
- Cost Reduction —Challenged by stiff competition in the area of payment solutions, customer had to be cost competitive.
- Advanced Payment Systems —Incorporate advanced features in the product suite with focus on the areas of Security, Availability and Manageability.
- Quality —Enhancing the quality of the products and reducing the number of software defects was a key focus.
- Business relationship —Given the challenges, customer was looking for a partner with a proven track record of delivering quality software.
- Process Improvements and Innovations —Customer wanted to improve their own process by working with a partner who has world-class processes.
Approach
A mix of onsite and offshore approach was followed. Instead of going for a big bang approach of transitioning all the products at one go, a phaseapproach of transitioning the products was adopted
- Cost Reduction - Customer achieved cost reduction within first six months of the start of relationship
- The major successes achieved as part of the relationship in one or more products or solutions are:
- Increased Availability: Re-architecting and re-designing the product wherever necessary to achieve the target of near zero downtime in key products.
- Security: An extensible security framework was built to provide content security.
- Integration: Specific focus was put in to ensure a seamless integration with other systems as well as improving the intra-product suite compatibility.
- Manageability: Advanced monitoring features were built into the product to allow for remote monitoring of the systems. A sophisticated user privilege management system was provided.
- Increased Market Reach.
- Product Tailoring and Customizations: Four new product flavors were launched to cater to different market segments
- Performance: Re-design of specific modules and optimizations were undertaken. The result was significant improvements in throughput of Item and Image processing as well as delivery, optimized usage of disk resources and improved data import rates.
- Process Improvements and Innovations —. Brought in additional focus on professional product management especially in the areas of requirement and release management.
