Success Stories
State- of- the- art research platform for a global investment bank
Business Need
Investment banks normally find it difficult to customize research information to an individual's needs. Current research application provides search facilities only on the meta-data of the research and not on the research itself. This means customers have to read hundreds of research documents before they get what they want. Also customers have to proactively search for the research that meets their need as there is no alerting process that would keep them updated on new research published. This could have a significant impact on customer relations, particularly when content is perishable.
Scope of Work
- Requirement gathering, design, development and implementation of web-based bulletin module
- Integration of research platform with reference data and distribution engine, integration of HCL Research Platform with number authoring module and research platform performance enhancement
- Change requests (defect fixes and enhancements)
HCL Solution
HCL Research Platform provides a flexible model to organize content giving analysts the freedom to organize their content in the best possible manner. This eliminates the rigidity and complexity of other solutions currently available. A leading investment bank is currently using this solution to offer a truly differentiated information service to its customers. The HCL Research Platform is an integrated solution giving the user the ability to adapt to new or changing content. The platform enables modifying individual parts of the research rather than modifying the entire content. It provides a highly scalable platform for investment banks with minimal maintenance. It also eliminates unnecessary latency in delivery of research, thereby saving money.
Business Benefits
- With the state-of-the-art solution provided by HCL, the bank is now able to better deliver its research content and compete with other financial institutions
- HCL is helping the bank improve customer confidence and profitability by eliminating redundancy and improving on-time delivery of required research
- The HCL Research Platform has eliminated most of the latency issues in delivery of research experienced by the bank
- The reaction time of the investment bank to changing structure has been greatly reduced as the HCL Research Platform is able to quickly adapt to the changing structures. This ensures that customers have better access to valuable research. Also revenue loss due to non-delivery of research is kept at a minimum
