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Success Stories

Customer Enablement

Customer: Customer is Asia's leading financial services groups and one of the largest financial institutions in the combined Singapore-Malaysia market with total assets of S$134 billion.

Business Problem
  • To enable the bank to become a customer-centric globally integrated bank.
  • Common business processes and common IT systems worldwide.
  • Enable Customer Self Service Channels like Internet Banking and Kiosks
Engagement Objective
  • Enabling Single Customer View
  • Customer Enablement
  • Internet Banking
  • Kiosks
  • Emerging Markets Integration
  • Standard Service Enabled Messaging Bus
  • Universal Enterprise Service Bus Back Bone
Area of Engagement
  • SOA and SOI Consulting
  • Service Enablement
  • Internet Banking
  • Self Service Kiosks
  • Application Integration
Client Benefits
  • Modernizing Legacy Applications on AS 400 and Main frames
  • Standard Messaging Format to add new branches in emerging markets
  • Real Time Data view for customers
  • Unified Data View of Customers and Enterprise
  • Standard Messaging Model —Reusable and Scalable

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