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"Unlike a CIO at a true start-up, which has a clean technology slate from which to build efficient IT systems, I inherited an eclectic mix of technology infrastructures that somehow had to be melded into a cohesive, state-of-the-art IT organization." –

Virgina Guthrie, former CIO, Dr Pepper Snapple Group (talking of the IT and Operations Simplification Program she ran at Dr Pepper)

Virgina Guthrie, former CIO, Dr Pepper Snapple Group (talking of the IT and Operations Simplification Program she ran at Dr Pepper)

 
 

Future of Application Outsourcing: 5 Alternative Ideas – Gartner report

HCL has created a paradigm shift in application outsourcing through it’s ALT ASM proposition which basically questions why should there be tickets at all. Download free Gartner report to find out solutions to problems CIO’s face in application outsourcing.

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Application Support and Maintenance (ASM) has arrived at a crossroad. On one hand, shrinking IT budgets in the backdrop of expanding business, is forcing CIOs and IT leaders to find means to dramatically reduce IT spends on application support. On the other hand, CIOs and IT leaders are questioning ASM’s relevance in modern times.

  1. Why am I paying the same for application support each year?
  2. Why are the incidents growing each year with increasing complexity of the IT environment?
  3. Why are IT vendors not innovating in my biggest spending area?
  4. Why can't this spend create new value for my business users?
  5. In the age of Software-as-a-Service (SaaS), why do I even need application support?

Who will find this report useful?

CIOs, IT Application Management, IT Operations, Strategic sourcing and vendor management, Global sourcing, Strategy and innovation.

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