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GAURAV MITTAL

Employee picture: 
GAURAV MITTAL
Employee Name: 
GAURAV MITTAL
Employee Designation: 
working with HCL Technologies as a Consultant.
Impact: 
  • By clipping the IDs, channeling them to the correct teams, Gaurav in an essence saved a lot of time that can be spent in addressing more critical matters
Solution: 
  • Gaurav went on to analyze the event IDs that were being monitored and got a few of the irrelevant ones disabled
  • Gaurav reassessed the threshold level of the alerts and got them changed and corrected accordingly
  • Gaurav also selected the event IDs that needed to be redirected to other teams
Problem: 
  • Gaurav noticed that there was a sudden spike in the number of incidents, i.e. from typical 4000 incidents to over 8000 incidents in a month
  • Apart from that, certain thresholds had to be modified, because of which a lot of false, duplicate incidents were being generated
Situation: 
  • The client is a mass media giant with operations across diverse businesses
  • Gaurav from HCL, was managing client’s physical and virtual servers
Caption: 
The idea created value worth $278,000
Line of Busniess: 
Infrastructure Services
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