Canada
Canada is a strategic market for HCL and HCL has been enabling IT led business transformations for its customers in Canada for over a decade. HCL Canada provides 'transformational outsourcing services', led by innovation and value creation, enabled through our integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services, and business process outsourcing (BPO).
HCL Canada is headquartered in Toronto (Mississauga); servicing twenty five clients across Toronto, Montreal, Calgary, Vancouver, Edmonton and Ottawa metropolitan areas. HCL Canada is well positioned to provide all the advantages expected of a local Canadian IT services partner with the added benefits of global scale, cost merit, international exposure and CMM & ITIL levels of quality.
Our Vision
The driving philosophy of HCL Canada is to be a leading alternative to traditional outsourcers, and offer Canadian customers world class collaborative sourcing solutions, flexibility and transparency in approach to ensure customer satisfaction and sustainable growth.
With HCL, each customer is unique - HCL engages with each customer differently, imbibing the patterns and characteristics of the customer organization and their industries. HCL has a history of building partnerships – co-sourcing models, strategic alliances and joint ventures – to make each relationship yield more business value than is normally expected for both partners. We have a service philosophy reflective of the standards and practices across our customers’ organizations globally.
The HCL Difference
BusinessWeek magazine included HCL in the list of “World’s Most Influential Companies” owing to core values like Employee First, Institutionalization of Value Centricity, Transparency and flexibility. We believe these ingredients are essential to co-creation of value with our customers, and that they are key reasons why HCL has become a strategic supplier to quite a few of Canada’s leading corporations where we have not only provided the traditional benefits of offshore outsourcing but also partnered with our customers in game-changing business initiatives.
Milestone Engagements
- Canadian National (CN) Railway Company - HCL AXON, the SAP arm of HCL, partners with CN to develop iCREW, an Industry Solution for Train Crew Management.
- Celestica – HCL entered into a unique joint venture with Celestica, a leading provider of contract manufacturing services to jointly provide concept to manufacture services to customers globally. HCL also provides SAP and IT support services to Celestica.
- Scotiabank – HCL Capital Stream, the Straight Through Processing platform arm of HCL, provides services to accelerate customer service process in 20+ Caribbean, Central and Latin American Countries. HCL Capital Stream is an integrated software platform enabling commercial banks and finance companies to implement Straight Through Processing (STP) across lending and leasing portfolios.
- Canada's leading full-service airline – HCL was selected from among industry leaders to provide design, development and support services for the application stack that supports 15+ customized websites for various countries, support for four languages and a large array of mobile services (mobile check-in, mobile boarding passes).
- Canada’s leading provider of voice, video and collaborative communications solutions – HCL has been servicing for over four years and the partnership entails a range of product development, support and IT services. HCL follows a global delivery model to provide these services.
Global Leadership in Chosen Industry Verticals and Service Offerings
HCL Canada is focused on becoming a compelling co-sourcing alternative to traditional outsourcers by combining its global leadership on chosen service lines with deep expertise in industry verticals like Consumer Services, Manufacturing, Healthcare, Financial Services, and Public Services
HCL has consistently been recognized as a global leader in the following service offerings:
- Leadership in Full Service co-sourcing – HCL partners with global organizations in collaborative sourcing which includes significant transformational benefits while dramatically reducing costs for run the business. Please click here to view details through a Gartner case study on one of our engagements.
- Global leader in Benefit Led SAP services – By changing the way they use SAP, 10 global corporations realized over $2.5B in cashable benefits. Click here for a demo for HCL AXON’s unique Benefits Realization Approach.
- Global leader in business critical applications - This approach combines HCL's excellence in Product Engineering with Application Development and Maintenance methodology, to deliver defined, direct impact on revenue, significant improvement in customer experience & competitive positioning for clients.
- Leadership in Infrastructure Management - Pioneered a unique model for “Remote IT Infrastructure Management” that enables customer organizations to achieve superior infrastructure performance and significantly reduced costs
- Run the largest outsourced engineering and R&D center outside of North America
Recognitions
Best Managed - HCL was recently rated the best managed outsourcing company of 2009 by Brown and Wilson’s Black Book of Outsourcing ahead of IBM, Accenture, Cap Gemini, HP and many others who participated in the study.
Best Employer – HCL was rated the best employer in India and one of the top employers in Asia by Hewitt Associates.
Most Influential – Businessweek included HCL in a global list of world’s most influential companies.
Most Innovative – HCL received the Optimas Award for Innovation from Workforce Management magazine. HCL received the award for the implementation of its innovative management philosophy of “Employee First, Customer Second.”
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