One of the most innovative countries in Europe, Finland has a highly industrialized, mixed economy. It also ranks first in health, primary education, and higher education and training in the World Economic Forum’s 2012-13 Global Competitiveness Report. A strong focus on education has laid the foundation for accelerating levels of technological adoption and innovation in an economy that has become increasingly dominated by information and communications technologies.
Finnish companies are adopting outsourcing to deal with increasing complexity and competition while focusing on core business operations. Through an office in Helsinki and a delivery center in Espoo, HCL is serving such companies as Nokia, UPM, and OP Pohjola, providing global delivery support with a focus on value-added services.
Several principles at HCL’s core have contributed to the success of our engagements with clients in this region:
Employees First. Our unique management philosophy, based on trust and transparency, empowers frontline employees to create value for customers every day. This thinking — described in the best-selling book Employees First, Customers Second: Turning Conventional Management Upside Down (Harvard Business Press, 2010) by former CEO Vineet Nayar — has created a distinctive culture of employee-driven innovation. We call it ideapreneurship, and it is yielding excellent business outcomes for both HCL and our customers.
Relationship Beyond the Contract. Technology is constantly changing, often making even the best contracts appear outdated or ill-conceived. That’s why at HCL we focus on developing relationships beyond the contract, not just by optimizing costs or enhancing efficiency but by thinking well into the future on behalf of our customers. Alt-ASM — our alternative approach to managing applications — and Enterprise Function as a Service (EFaaS) — our integrated end-to-end proposition for IT and business services across business functions — are just two of several initiatives in this direction.
Global Delivery, Local Center of Gravity. “Think global, act local” drives our strategy for serving customers and partners in every region. Through global/local Centers of Excellence, the creation of talent pools in local markets, and the cultivation of an ecosystem of local and global partners for pioneering new propositions and delivery frameworks, HCL provides value to customers well beyond cost optimization.
Since entering the Finnish market, HCL has been widely recognized for its commitment to the country’s business and societal issues:
HCL’s Europe Customer Advisory Council. This collaborative forum consists of more than 30 CIOs who convene on a regular basis to help HCL align solutions with local market requirements and technology needs, creating more value for our customers. The Council also serves as an exceptional platform for HCL clients and their industry peers to exchange ideas and best practices. It has been recognized through several awards — including the IT Services Marketing Association (ITSMA) Diamond Award and the Forrester Groundswell Award in the B2B category — for the trust it fosters between HCL and its customers.
Diverse and inclusive workforce. No matter where they are located, HCL employees fit into our clients’ work environments. Through their extensive training in cross-cultural awareness and tools such as Globesmart, HCL employees build and sustain trusting and transparent business relationships based on mutual advantage. These approaches are complemented by traditional HR support, idea exchange events, and blog-sharing and discussion forums.
Enabling innovation for customers. HCL’s culture of transparency brings out the best in our employees, leading them to help clients grow and do business in new ways.
Empowering employees for success. HCL helps local employees find passion in their daily work and forge connections with those who have deep knowledge of the company, thus expanding the organization and inspiring all employees to excel.