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Indonesia

Introduction

Case Snippets

For one of Indonesia's leading banks, HCL successfully implemented its Banking modules on time despite the various intricacies and complexities around the implementation, thus ensuring that the objectives of the project were still relevant when the system was ready to go live.

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HCL In Indonesia

International Data Corporation reports that Indonesia has become the largest spender on IT in Southeast Asia and ranks 19th globally, in terms of spending. Upgrading internal infrastructure appears to be the mandate of the public sector while the private sector is focusing on enhancing customer service to gain competitive advantage, which is all very well considering that Indonesia will have over 125 million internet users by 2025.

With IT playing a pivotal role in the country’s transformation, IT companies in Indonesia that focus on cloud computing and mobile technologies are playing a strategic role in the country’s business initiatives, especially as these technologies are far more effective and efficient when compared with legacy infrastructure. As a reputed cloud technology partner to Indonesia’s top banks and insurance companies, HCL is helping them grow, boost efficiency, and increase the flexibility of their response to customer needs through cloud and new age digital technologies.

Key Engagements

  • HCL is working with one of the top Indonesian banks to implement their Banking modules
  • HCL is a strategic partner to one of the largest Indonesian insurance companies, globally delivering integrated solutions that improve the quality of their services
  • HCL is working with the Lippo Group, one of Indonesia’s largest conglomerates, to accelerate technology and infrastructure development, strengthen the country’s competitive edge, and enhance economic cooperation between India and Indonesia

Case Snippets

For one of Indonesia's leading banks, HCL successfully implemented its Banking modules on time despite the various intricacies and complexities around the implementation, thus ensuring that the objectives of the project were still relevant when the system was ready to go live.

HCL helped a global insurance company develop and implement its customer portal in Indonesia. As its strategic partner, HCL provided the best resources and an integrated suite of solutions helping the company significantly reduce operational and development costs. HCL was able to delight the customer by providing the flexibility and scale of operations required to implement the underwriting system, along with mobility and systems integration activities.

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Our Differentiators

OUR DIFFERENTIATORS

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Dynamic business environments, competition, and challenging economic conditions have resulted in a rapid escalation of operational costs which have a direct impact on a company’s P&L. The answer to this conundrum lies in the company’s enterprise functions such as Finance, Procurement, Marketing, Legal and HR, that form the central support to the organization.

HCL’s unique technology-driven proposition - “Enterprise Functions as a Service” or EFaaS™ - enables a reduction in the cost of business operations. While traditional IT and BPO focuses only on optimizing IT costs, EFaaS™ integrates business.

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HCL’s ALT ASM™, which dwells on the concept of Proactive Obsolescence, is creating a paradigm shift in applications outsourcing.

While other IT vendors are motivated to keep growing their ASM engagements, we proactively try to eradicate this. By focusing on a cut down of wastes in an ASM engagement, we work towards achieving the ‘ZERO Incident’ status for many of our customers, allowing CIOs to strategically benefit from their ASM offshoring engagement.

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HCL puts its employees first, empowering them to believe in everyday ideas that create immense value for customers, making HCL the world's largest Ideapreneurship™.

Our fixation on “value centricity” is dedicated to delivering more value for clients, putting their interests ahead of ours and delivering value that goes beyond the contract. Our belief in “trust, transparency and flexibility” drives us to step into our customers' business reality, guaranteeing outcomes with great enthusiasm. Our Ideapreneurs are transforming global businesses one relationship at a time.

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Technology is constantly changing, often making even the best contracts appear outdated or ill-conceived. That’s why at HCL we focus on developing relationships beyond the contract — not just by optimizing costs or enhancing efficiency but by thinking well into the future on behalf of our customers. Our alternative propositions such as ALT ASM, Enterprise of the Future, Digital Systems Integration, Enterprise Functions as a Service, Innovation Monetization, and zCMO ensure that we deliver “relevant” business value in real-time, despite the changing times.

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Our Initiatives

Our Initiatives

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Supporting Local Businesses
  • Strong “glocalization” strategy - building partnerships with local SI companies in Indonesia
  • Better market penetration - resulting in competitive pricing, which benefits HCL customers
HCL’s APAC Customer Advisory Council
  • Helps HCL align solutions with local market requirements
  • An exceptional platform for HCL clients and industry peers to exchange ideas and best practices
  • Recognized through several awards — including the Forrester Groundswell Award in the B2B category — for the trust it fosters between HCL and its customers
Strong Relationships with Global Principals
  • Strong, strategic, long-term relationships with Microsoft and Oracle
  • Partnerships leverage adaptability in the local market
  • Joint GTM strategies, service delivery, and product enhancements
Commitment to Local Job Creation
  • Working to address the business challenges of communities in Indonesia
  • Hiring local professionals for operations in this region
 
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HCL Office in Indonesia

PT HCL Technologies Indonesia
One Pacific Place 15th Fl., Sudirman Central Business District Jl. Jend. Sudirman Kav. 52-53,
Jakarta, 12190
Indonesia
Phone: +6221 2550 2539
Fax: +6221 2550 2555
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

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