HCL in the Middle East
There is great diversity in the Middle East in cultural traditions, in economic environments, in languages, and in practices. However, the region has steadily outgrown its native interests in IT outsourcing to meet the scaling demands of booming businesses through enterprise software services. This high-growth market is calling for specialized IT service providers to manage its fast-paced IT environment.
Companies in the Middle East expect a high quality of service delivery, competitive pricing, innovative and value-based solutions, and credible outsourcing partners. Operating for more than six years in the region, HCL has become a partner of choice. We have executed more than 60 projects in eight Gulf countries for clients such as SMSA Express (FedEx Saudi Arabia), Saudi German Hospital, Gulf News, First Gulf Bank, Abu Dhabi Education Council, BMMI, and Qatar Airways, among others.
HCL’s achievements in the region include:
- Operating for more than six years in the Middle East
- Executed more than 60 projects in eight Gulf countries
- HCL’s APAC Customer Advisory Council helps us align solutions with local market requirements; provides an exceptional platform for clients and their industry peers to exchange ideas and best practices
- In 2012, registered through SAGIA in Saudi Arabia as HCL Arabia LLC to cater to local market requirements
- Dubai center employs more than 120 IT professionals that serve more than 35 clients in eight countries
- Expanding operations in Kuwait, Qatar, Bahrain, Turkey, and CIS countries
- Launching innovative propositions in banking and finance, oil and gas, travel and transportation, telecom, and retail industries in the Middle East
- One of the first to implement business intelligence solutions in a government department in UAE
- Building comprehensive B2B, B2C, and B2E portals for a leading central bank on the IBM software stack
- Building a pioneering case management system for a prominent judicial department of GCC
- Providing comprehensive IT operations, including core banking support, for the highest performing bank in UAE for more than three years
- Building a loyalty management solution for a leading brand in Turkey, and supporting and building e-commerce and enterprise application software platforms for the largest retail chain in the Middle East
Several technical and non-technical principles at the core of HCL have contributed to the success of these engagements:
Digital Systems Integration (DSI™): HCL’s DSI services are an answer to a modern corporation’s dilemma in effectively transforming itself from a legacy driven traditional organization to a digitalized corporation. Our DSI services enable traditional organizations compete against “born digital” competitors through a strategy called reborn digital™, which analyzes and connects the organization’s legacy systems, assesses its readiness for the digital age, and addresses the challenges through solutions that create a complete digital enterprise.
ALT ASM™: HCL’s ALT ASM™, which dwells on the concept of Proactive Obsolescence, is creating a paradigm shift in applications outsourcing. While other IT Vendors are motivated to keep growing their ASM engagement, we proactively try to eradicate it. By focusing on this cut down of wastes in an ASM engagement, we work towards achieving the ‘ZERO Incident’ status for many of our customers, allowing CIOs to strategically benefit from their ASM offshoring engagement.
Employees First: Our unique management philosophy, based on trust and transparency, empowers frontline employees to create value for customers every day. This thinking — described in the best-selling book Employees First, Customers Second: Turning Conventional Management Upside Down (Harvard Business Press, 2010) by former CEO Vineet Nayar — has created a distinctive culture of employee-driven innovation. We call it ideapreneurship, and it is yielding excellent business outcomes for both HCL and our customers.
A Relationship Beyond the Contract: Technology is constantly changing, often making even the best contracts appear outdated or ill-conceived. That’s why at HCL we focus on developing relationships beyond the contract — not just by optimizing costs or enhancing efficiency but by thinking well into the future on behalf of our customers. Our alternative propositions such as ALT ASM, Enterprise of the Future, Digital Systems Integration, Enterprise Functions as a Service, Innovation Monetization, and zCMO ensure that we deliver “relevant” business value in real-time, despite the changing times.
Since establishing ourselves in this region in the mid-2000s, we’ve been actively involved in various initiatives to spur economic growth:
HCL’s APAC Customer Advisory Council: This group helps HCL align solutions with local market requirements and serves as an exceptional platform for HCL clients and their industry peers to exchange ideas and best practices. The Council has been recognized through several awards – including the Forrester Groundswell Award in the B2B category – for the trust it fosters between HCL and its customers.
Meeting local market requirements: In 2012, HCL was registered through SAGIA in Saudi Arabia as HCL Arabia LLC to cater to local market requirements. Our Dubai center employs more than 120 IT professionals in IT infrastructure services, information security services, BPO, enterprise application services, business intelligence, consulting, and enterprise mobility to serve more than 35 clients in eight countries. We are in the process of expanding our operations in Kuwait, Qatar, Bahrain, Turkey, and CIS countries.
Accelerating market growth: We have long-term plans for the Middle East. Saudi Arabia is one of the largest markets for big transformational greenfield projects, which will enable us to build a strong center of excellence in the region. We plan to launch innovative propositions in the booming banking and finance, oil and gas, travel and transportation, telecom, and retail industries, which in turn will help accelerate the region’s growth.