HCL Europe
Started over three decades ago, HCL is a leading global technology enterprise which began its journey in Europe in 1999. Today, HCL Europe is spread throughout 13 countries and employs more than 4500 people, the vast majority being local employees.
HCL’s Europe business contribution has increased from 7% of the company’s revenues (CY01) to 28.7% (CY 09), making it the fastest growing geography for HCL.
Performance so far
- Revenue from Europe has multiplied by 4 in the last four years
- CY09 Revenue hits 704 Million USD
- The top 5 HCL engagements are from Europe
- Investment enhancing local presence in Europe ahead of time is beginning to pay off
- 200+ active clients
- the #1 in benefits led SAP services in the world, post the acquisition of the AXON Group
HCL provides remote infrastructure services, BPO, application development, maintenance and support services along with R&D services.
Maintenance and Support Services along with R&D services


Sample of our clients in Europe

Recognitions
- HCL wins FT ArcelorMittal Boldness in Business Award
- 2009 Blackbook of outsourcing: HCL is the best managed Outsourcing Vendor of 2009
- London Business School has published a report in their annual “Business Strategy Review” recognising HCL's “Employee First” as a new model of management.
- Ovum Europe – Has acknowledged in a recent report that HCL is a strong contender in Europe with a much more balanced service line portfolio and stronger infrastructure and BPO service lines compared with its Indian peers
A few examples…
Transformation through Integrated Processes & Systems
- The local government body responsible for the transport system in Greater London, England wanted to combine 9 separate modal transport companies into one common business, with best practice processes, and a single source of common data supported by a single technical platform.
- HCL embarked on a transformation programme providing a world-class integrated system where more than 30 back office systems were replaced with a single SAP based integrated solution – improving business management, processes & information, and providing a foundation to improve customer service, reduce business support costs and meet eGovernment targets.
Application Operations, Infrastructure Management and BPO
- A $ 5 bn global supplier of integrated circuits for the Personal & Networked computer wanted to reduce IT expenditure while maintaining service quality. It needed a variable-cost model to increase internal flexibility and responsiveness in a very cyclical industry.
- HCL entered into a co-sourcing business model, providing applications management, helpdesk, and infrastructure management services - including desktop application support, desktop (onsite) services, email & calendaring, LAN/WAN management, security support, and server, storage and data center administration. Co-sourcing freed up our client to focus on its core business issues thereby increasing its ROI.
ASM across Europe, the Americas and Asia Pacific
- The No.1 confectionery and third largest soft drinks company in the world was challenged to reduce its operations cost and meet peak business demands.
- HCL provided ASM services through its Global Delivery 24x7 model, supporting a total of 350+ servers and 200+ databases across geos, with a successful ASM record [95%+ SLA compliance for SAP BASIS Support and 100% SLA compliance for ABAP track]. Handling over 1000 tickets per month for SAP BASIS and ensuring security across multiple geos, HCL successfully provided a single window of support across multiple applications and technologies.
Transforming IT & Operations
- A leading UK Insurance Company wanted to improve its customer services and increase its ability to launch products faster.
- HCL took up its entire IT function, allowing only the core architecture and BA functions in-house - providing flexibility and reduced time-to-market. Fixed Price AM Service based on SLAs, operation consolidation, SOA implementation through the ‘Darwin’ transformation initiative, implementation of shared services and unitized pricing was enabled for infra services while Apps and Infra teams were co-located offshore under unified governance, working towards a common service desk.
HCL rationalized 700+ processes over 7 companies in 6 geos into 42 processes (BPO). Guaranteed YoY productivity gains in AD based on function point counts made by a third party was 30% and 35%+ savings, over the deal period.

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HCL Offices in Europe
| + HQ: United Kingdom |
| |
HCL Great Britain Ltd
Network House, Norreys Drive Maidenhead, Berkshire SL6 4FJ United Kingdom Tel.: +44 (0) 207 105 8610 Fax: +44 (0)1628 777 566 |
HCL Great Britain Ltd
7th Floor
68 King William Street
London, UK EC4N 7DZ
Tel. : +44 (0) 207 105 8600
Fax: +44 (0) 207 105 8605 |
|
| + Germany
|
| |
HCL GmbH
Frankfurter Strasse 63-69 65760 Eschborn Germany Tel.: +49 (0)6 196 769 9760 Fax: +49 (0)6 196 769 9752 |
HCL GmbH
Elisabethstr 91
80797 München
Germany
Tel. : +49 (0)89 5908 2136/7
Fax: +49 (0)89 5908 1368 |
|
+ Netherlands
HCL Netherlands BV Prinses Margrietplantsoen 50 9th Floor - Unit 9.02 / E Tower 2595 BR, The Hague, The Netherlands Tel.: +31 (0)703 012 410 Fax: +31 (0)704 190 067 |
+ Poland
HCL Poland Sp. z o.o.
Kraków Business Park
ul. Krakowska 280
32-080 Zabierzów, Poland
Tel.: +48 12 390 9000 |
+ Belgium
HCL
Brussels Airways Park Lozenberg 22 1930 Zaventem Belgium
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| + France |
| |
HCL Technologies Ltd
4 Place de la Défense
La Défense 4, 92974 Paris la Défense Cedex
France
Tel.: +33 (0)1 58 58 00 66
Fax: +33 (0)1 58 58 00 25 |
HCL Technologies Ltd InSitu Centre, 17 avenue Didier Daurat BP 51, 31702 Blagnac Cedex France Tel.: +33 (0) 534 604 546 Fax: +33 (0) 534 605 040 |
|
+ Sweden
HCL Sweden AB
Sveavägen 21, 4th floor
11134 Stockholm
Tel. : +46-8-50 30 84 00 |
+ Italy
HCL Italy S.r.l.
Blend Tower
Piazza 4 Novembre, 7
20124 Milan - ITALY
Phone: +39 02 87344 100 |
