Overview

Governments all over the world are striving to improve services, reduce costs, and embrace efficiency and transparency. As a result, more and more governments are moving towards an effective operation model that is more participative and responsive towards citizens and other stakeholders. Adoption of technology based eGov solutions is at the core of this drive towards efficiency and responsiveness. The government agencies require these solutions to enable their internal processes, increase their interaction with citizens, and achieve transparency and responsiveness. In addition, they are also keen to overcome operational challenges like handling large volumes of paper/records, isolated functioning of various departments and high level manual intervention required for management and processing of requests and benefit / welfare programs.

At HCL, we provide technology and business solutions to government customers across the globe—United States, India, Singapore, Malaysia, Australia, Hong Kong, and New Zealand. We have strong domain expertise and have leveraged our knowledge and learning to develop ready-to-deploy frameworks.

At HCL, we follow a 'Citizen First' mission for the government vertical. The mission is built on the firm belief that the citizen is the focus point for all governance activity and initiative. The governance landscape consists of three typical players namely

• The government agency that drives the function and the program, or is responsible for administration of the citizen benefit program.
• The regulatory agencies that regulate the functioning and delivery of service by service providers including service agencies and financing agencies.
• The citizen or the user who is the key recipient of the government benefits.

Today, governments across the world are utilizing IT to enable its citizen first initiatives. This not only brings transparency in the system but also speeds up the action access for citizens. Our government practice offers technology led solutions that have been specifically architected by "Centers of Excellence" to suit the requirements of various key government functions such as

• Worker Welfare – workers’ compensation, unemployment insurance, workforce investment among others
• Child Welfare – child support, child care and child enforcement
• Judiciary – court management, quasi-judicial
• Vocational Rehabilitation – licensing, rehabilitation, benefits management
• Fraud Investigation – detention, complaint, evaluation, processing of frauds related to benefits programs conducted by government agencies
• Case Management - initiation, development, processing, and closure of cases
• Public Utility – management of public utilities like water, electricity, gas among others
• Healthcare Governance - An enterprise wide automation with collaboration capabilities with customers and partners