Governments all over the world are striving to improve services, reduce costs, and embrace efficiency and transparency. As a result, more and more governments are moving towards an effective operation model that is more participative and responsive towards citizens and other stakeholders. Adoption of technology based eGov solutions is at the core of this drive towards efficiency and responsiveness. The government agencies require these solutions to enable their internal processes, increase their interaction with citizens, and achieve transparency and responsiveness. In addition, they are also keen to overcome operational challenges like handling large volumes of paper/records, isolated functioning of various departments and high level manual intervention required for management and processing of requests and benefit / welfare programs.
At HCL, we provide technology and business solutions to government customers across the globe—United States, India, Singapore, Malaysia, Australia, Hong Kong, and New Zealand. We have strong domain expertise and have leveraged our knowledge and learning to develop ready-to-deploy frameworks.
At HCL, we follow a 'Citizen First' mission for the government vertical. The mission is built on the firm belief that the citizen is the focus point for all governance activity and initiative. The governance landscape consists of three typical players namely
Today, governments across the world are utilizing IT to enable its citizen first initiatives. This not only brings transparency in the system but also speeds up the action access for citizens. Our government practice offers technology led solutions that have been specifically architected by "Centers of Excellence" to suit the requirements of various key government functions such as