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State of Texas: Department of Information Resources

DBIT: Deliverables-Based IT Services Contract

HCLDIR Cooperative Contracts program

 

 
 
Contract Specifics

Contractor:                       HCL Technologies
Contract Number:           DIR-SDD-2499

HCL Technologies has a DBITS (Deliverables-Based IT Services Contract DIR-SDD-2499) contract with the State of Texas, Department of Information Resources. The relationship is part of the DIR Cooperative Contracts program.

Technology Services Offered

  • Application Maintenance and Support
  • Technology Upgrade/Migration and Transformation

Services Descriptions

  • Application Maintenance and Support
    Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.

    Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation.  Services may need to be available 24/7 or on an on-call basis.
  • Technology Upgrade/Migration and Transformation
    Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades or when upgrading existing technology. Technology Transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade/Migration may also include providing website content accessibility compliance.

    Examples of included services: assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Also included are: technology transformations, which may include, appropriate Return on Investment (ROI), benchmarks and milestones. The following activities may also be included:  planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and training support.

How to Order

The value of any one SOW may not exceed $10 million including all extensions, renewals, and change orders. In order to be awarded a Purchase Order hereunder, Vendor(s) must respond, in writing, to a Statement of Work (SOW) for services as issued by Customers (State Agencies, Government Entity), consistent with the Terms and Conditions of the DIR DBITS Contract. Vendor(s) shall only respond to SOWs for Technology Categories which Vendor(s) have been awarded in the DIR DBITS Contract.

The following is a step by step process for executing a procurement from the DIR DBITS contract:

  • Customer creates an SOW for release to vendor(s). The SOW must be complete, signed by an authorized representative of Customer and must be in the form contained in Appendix C.
    Appendix C - Statement of Work
  • Customer Releases SOW to one or more approved DBITS vendor(s) of their choice in the selected category. Response timeline is at the Customers discretion.
  • Customer evaluates response(s) and selects a vendor.
  • Customer issues a Purchase Order. Vendor understands that no work under any SOW issued by Customer shall commence until receipt of Purchase Order.

Some additional notes on the delivery and negotiation process:        

  • Service provided under this Contract shall be based on the Statement of Work form set forth in Appendix C.
  • Customers may negotiate the terms and conditions of a SOW to suit their business needs, so long as the SOW terms and conditions do not conflict with or weaken the terms of the DIR DBITs Contract. Vendor shall perform its work in compliance with the DIR DBITS Contract and the agreed upon Statement of Work with Customer.
  • Customers purchasing services under the DIR DBITS Contract shall negotiate pricing directly with the Vendor in accordance with the Customer's Statement of Work.

Contact Information: For Quotes, Purchase Orders, Warrenty Information and for any further details, please contact us.

  • Herbert Askie
    HCL America, Inc
    2601 Network Blvd.
    Frisco, TX 75034
    Herbert.askie@hcl.com
    Phone: 817-235-0664
    Facsimile: 972-334-9734

Reference:  For more information on the DIR Cooperative Contracts Program

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What Customers Say

“We chose HCL because they are the only company focused on business rather than just technology... They offered an end-to-end solution with single point of ownership, which no-one else could match.”
- Chief Superintendent, head of change management, a constabulary in the UK

 

“HCL is an exceptional business partner. The spirit of engagement has been one of collaboration, partnership, and shared learning. I highly recommend this company.”
CIO, Department of L&I, a State in the United States