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iGovern Unemployment Insurance

iGovern Unemployment Insurance - HCL Tech"iGOVERN™ - Unemployment Insurance" is a web-based fully integrated, centralized and flexible Unemployment Insurance solution providing all core business processes/ functionalities for the key stakeholders in the out of the box. By collecting, processing, and distributing information efficiently and accurately, the solution reduces employer administrative burdens and provides a less stressful work environment for UI employees, while paying benefits accurately and timely when due.

Solution Drivers

  • Compatibility with both State and Federal laws
  • Scalable and secure solution
  • Easy citizen connect
  • Reduction in employer administrative burdens
  • Reduced payment processing
  • Platform for single window interface with other Government agencies

Core Offerings

  • Core Tax
  • Core Benefits
  • Core Appeals
  • Claimant Self Service
  • Employment Service
  • Employer Self Service
  • Imaging and Workflow

Design Principles

  • Modern technical architecture that supports integration with new technology
  • Business logic and workflow, which are easily configurable
  • Architecture layers and components that make replacing components easier
  • Flexible workflows to automate business processes
  • Service-oriented architecture (SOA) that allows functions to be exposed in the form of web services for internal and external integration
  • Common industry standards.

Key Interfaces

  • Social security administration
  • Department of Revenue
  • Child support intercepts
  • INS
  • Department of corrections
  • General Ledger
  • Call center
  • Attorney general
  • ICON
  • IRS
  • DMV
  • Department of Labor
  • IVR
  • Workers' Compensation
  • Banking

Other Offerings

  • Calendar and Scheduling
  • Correspondence
  • Help system
  • Adhoc Inquiry and reporting
  • Security and Audit trail
  • Address Validation and Standardization

What Customers Say

“We chose HCL because they are the only company focused on business rather than just technology... They offered an end-to-end solution with single point of ownership, which no-one else could match.”
- Chief Superintendent, head of change management, a constabulary in the UK

 

“HCL is an exceptional business partner. The spirit of engagement has been one of collaboration, partnership, and shared learning. I highly recommend this company.”
CIO, Department of L&I, a State in the United States