iGovern Unemployment Insurance

"iGOVERN™ - Unemployment Insurance" is a web-based fully integrated, centralized and flexible Unemployment Insurance solution providing all core business processes/ functionalities for the key stakeholders in the out of the box. By collecting, processing, and distributing information efficiently and accurately, the solution reduces employer administrative burdens and provides a less stressful work environment for UI employees, while paying benefits accurately and timely when due.

Solution Drivers

• Compatibility with both State and Federal laws
• Scalable and secure solution
• Easy citizen connect
• Reduction in employer administrative burdens
• Reduced payment processing
• Platform for single window interface with other Government agencies

Core Offerings

• Core Tax
• Core Benefits
• Core Appeals
• Claimant Self Service
• Employment Service
• Employer Self Service
• Imaging and Workflow

Design Principles

• Modern technical architecture that supports integration with new technology
• Business logic and workflow, which are easily configurable
• Architecture layers and components that make replacing components easier
• Flexible workflows to automate business processes
• Service-oriented architecture (SOA) that allows functions to be exposed in the form of web services for internal and external integration
• Common industry standards.

Key Interfaces

• Social security administration
• Department of Revenue
• Child support intercepts
• INS
• Department of corrections
• General Ledger
• Call center
• Attorney general
• ICON
• IRS
• DMV
• Department of Labor
• IVR
• Workers' Compensation
• Banking

Other Offerings

• Calendar and Scheduling
• Correspondence
• Help system
• Adhoc Inquiry and reporting
• Security and Audit trail
• Address Validation and Standardization

• Government