Following a ‘Citizen First’ mission, HCL’s Government Practice provides technology and business solutions to governments across the globe.
HCL has more than 16 years in executing information technology projects for different government agencies.
HCL offers benefits-led public sector solutions that have been specifically architected by domain experts to suit the requirements of various key government functions such as Health and Human Services, Social Services, Criminal Justice and Public Safety, Transportation, Postal Services and Education.
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Bottleneck |
Benefits to Government |
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High risk exposure |
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Tried and tested solution to minimize risk and short implementation period
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Lack of direct connectivity with citizen |
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Solutions are web-enabled which provides G2C interface
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Manual processing leads to slow turnaround and poor reporting |
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Comprehensive reporting capability encompassing State and Federal system
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Slowing funding growth |
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Significant reductions in service cost for support process
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Resources required for internal demand to be funded through the external revenue streams
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Under performing resource management |
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Significant improvements in resource utilization by separating the tactical from strategic
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Right resources for the right outputs - using globalization as an opportunity
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Moving the service up the value chain
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Low utilization of workforce productivity |
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Re-engineering of processes
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Enhanced response time and removal of duplication
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Enabling workforce modernization to deliver increased productivity
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Health and Human Services
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Domain |
Solution |
State Agency |
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Child Care Case Management System
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Collection & Disbursement System
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Department of Human Resources
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Fraud Case Management System
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Benefit Over Tracking System
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Employer Registration System
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Department of Human Resources
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State Insurance Department
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Social Services
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Domain |
Solution |
State Agency |
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Workers’ Compensation System
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Department of Labor and Industries
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State Board of Workers’ Compensation
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Workers’ Compensation Commission
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Fraud Case Management System
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Consumer Complaint and Quality Management System
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Department of Labor
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Department of Public Service
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Public Services Commission
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Criminal Justice and Public Safety
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Domain |
Solution |
State Agency |
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Law Enforcement/ Public Safety
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Court Case Management System
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Judiciary Department
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Department of Justice
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Transportation
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Domain |
Solution |
State Agency |
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Road Asset System
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Vehicle Information and Fleet Renewal System
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Pavement Management System
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Maintenance Management System using SAP
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State Highway Department
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Land Transport Authority
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Postal Services
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Domain |
Solution |
State Agency |
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Phone Card Portal
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E - Commerce
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Vertical Focus |
Depth of Domain and Delivery Expertise |
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Over 16 years of experience in delivering IT services to Government agencies across the globe
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Presence in US, UK, ANZ, Singapore, Malaysia and India
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Active engagements across 14 State Governments in the US
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Active engagements across local agencies in UK
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Cater to the needs of critical areas like Health and Human Services, Social Services, Emergency Services, Transportation, Postal Services and Education
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Certified and trained professionals
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IPs and Solution Accelerators in line with industry trends and provide time-to-market advantage to customers |
Comprehensive Service Offerings |
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Police Mobile Data Solution
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Workers’ Compensation System
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Child Care System
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Fraud Case Management System
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Grievance Management System
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Court Case Management System
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Complete spectrum of services across consulting, development and implementation services for Content Management, eForms, Workflow, Electronic Document Management and Data Warehousing Solutions in various functional domains
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Technology focus - SOA, ECM, GIS/GPS, Mobility solutions, PDA, Handheld Enabled Applications
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Delivery Excellence |
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Evolved Quality Management System (Organizational Management System - OMS) in accordance with the requirements of SEI CMMI Level 5, SEI CMM Level 5, ISO 9001, IEEE Standard
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