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Cost of Quality

Cost of Quality

Abstract

The purpose of this paper is to illustrate the significance of incorporating CoQ principles in software solutions and to evaluate its impact on business. It also highlights HCL’s capabilities in analyzing IT projects and implementing the CoQ approach across business domains, which bear ample testimony to the fact that CoQ is a business opportunity and not a cost centre. This paper will be of interest to IT professionals who are exploring ways to help their companies speed up time‐to‐market and cut operational cost.

Excerpts from the Paper
Any discussion on the subject of CoQ leads one to acknowledge the contributions of Juran, Gryna and Crosby who emphasized that it is more economical to pay attention to quality early in the lifecycle of a product (by incurring prevention and appraisal costs) than to wait for products to fail (for non conformance) and then fix them (thereby  incurring failure costs). Realizing its significance, the Software Engineering Institute (SEI) has made quality an integral part of its Capability Maturity Model Integration (CMMI) best practices.

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